Operations Manager

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community.

From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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Time Type : Full time

Full time

Department :

South End Washington Family Med

All Locations :

1601 Washington Street, 400 Shawmut Avenue

Position Summary :

The Operation Manager is responsible for supporting the administrative and medical director with ongoing department development and monitoring of workflows.

Assists the directors in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience.

Assures department delivers quality services in accordance with health center mission and with applicable policies, procedures, and professional standards.

Works closely with IT to request, create and modify reports to assist with improving patient care by maximizing staff performance.

Assist with department’s day to day task and duties

Education

Bachelor’s degree in health care administration or related field required, master’s preferred

Experience

• Direct customer service in health care a plus.
• Experience with data management and analytics.
• Prior ambulatory management experience preferred

Skill / Abilities

• Strong computer skills.
• Exceptional customer service and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Awareness and appreciation of the continuous improvement processes.
• Strong computer skills.
• Awareness of state-of-the-art technology to solve operational issues.
• Analytical skills necessary to review reports and identify trends / issues.
• Demonstrates ability to work in a fast-paced environment performing multiple tasks simultaneously

Benefits :

• Medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Flexible spending and transportation accounts.
• Paid holidays, vacations, sick, and personal time.
• Generous staff development benefit.
• Excellent malpractice coverage.
• Pet insurance.
• And much more.
30+ days ago