IT Support Specialist

About the Organization

At Polo, we make lives better by manufacturing products for the medical, fire & safety, industrial, and government defense markets.

Polo Custom Products has been in business since 1947, designing and manufacturing products right here in the U.S.A.! Our culture of continuous improvement and financial solvency ensure that you can have a career for years to come.

Description

POSITION SUMMARY...

Helps the organization optimize use of technology, address and resolve technical issues, document configurations and resolutions, and manage the technological infrastructure to meet the needs of the business.

Here is what you will do...

• Serves as a positive role model consistent with Polo's corporate culture at all times.
• Resolve tickets representing technical requests and / or problems in a timely manner.
• Troubleshoot technical and process issues. Documenting resolutions and configuration changes.
• Documents, implements, maintains, and supports I.T infrastructure to include, but not limited to desktops, laptops, peripherals, network equipment, and software applications.
• Perform regular patch maintenance on I.T. supported devices within the company.
• Test / Install / Upgrade application software to support company operations.7.
• Monitoring hardware, software, and system performance metrics
• Creates and maintains user accounts in Active Directory, Office365 and other applications.
• Stays informed and educated on new and emerging technologies.
• Travels to manufacturing locations and for training as required.

Position Requirements

Here is what you will need to qualify...

• Education : Associate's degree in computer science, information technology, or similar.
• Experience : 2 or more years business experience supporting and managing Windows desktops and servers
• Licenses / Certifications : CompTIA A+, Network+, or Security+ preferred (or equivalent experience)

Here are the competencies we are looking for...

• Ability to anticipate, analyze, and solve a wide variety of technical problems
• Ability to work independently and grasp new tasks quickly
• Excellent verbal and written communications
• In-depth knowledge of computer hardware, software, and networks.

Here are the physical requirements...

• Able to sit for extended periods of time while conducting work on computer workstations including mouse, keyboard and monitor.
• Able to communicate via phone, e-mail, or in person with internal and external customers.
• Able to constantly move about the facility.
• Able to operate standard office machines.
• Able to travel independently.

We offer many competitive benefits...

• Competitive pay
• Retire Well - 401-k with company match
• Paid Time Off
• Enjoy Your Holidays - Eight paid holidays
• Take Care of Yourself and Family - Healthcare (medical, dental, Flex spending)
• See Well - Vision program, including Safety Glasses
• Be Well - "WellBeing" program provides free annual Biometric Screening, Flu shots, prizes, and awards
• Improve Yourself - Tuition Reimbursement up to $5,000 / year
• Have Fun! Our great culture is friendly and community oriented!

Full-Time / Part-Time

Full-Time

Shift

Days

Open Date

5 / 2 / 2024

Location

Polo Custom Products IA

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

SuperVFlg

None Specified

supervisorUID

None Specified

This position is currently accepting applications.