Customer Accounts Representative - Indianapolis, IN | U.S. Energy

DIVISION : U.S. Energy

U.S. Energy

POSITION SUMMARY

After a dealer signs their contract with U.S. Energy, the Customer Account Representative (CAR) becomes their primary day-to-day contact on issues pertaining to store operations, major oil brand offerings, Mystery Shop scores and P3 program upsell opportunities.

The CAR's ultimate goal is customer retention. As such the CAR is responsible for building the relationship with the owner to point where he / she is able to manage the resign process or recommend we part ways.

Additionally, because the CAR is in the territory 70% of the time, he / she is expected to partner with their Business Development Manager (BDM) to identify new site leads and share territory intel (competitive news, business updates, economic updates, etc.).

Customers will be located in Indiana, Ohio, Mower Michigan, and Lower Illinois

JOB RESPONSIBILITIES

Visit assigned customers to ensure dealer is following major oil requirements. Provide direction and support to assist dealer(s) to meet major oil requirements (i.

e. Mystery shop programs).

• Provide assistance; in the form of best practices, to dealers to enhance their business operations and meet contracted gallon commitments.
• Maintain outstanding levels of customer service and continued rapport with current and potential customers for future grown opportunities
• Remain up to date on all key Major Oil Brand Marketing Programs
• Remain up to date on Industry Knowledge and Market Trends through attending conferences, trade associations, online courses, etc
• Follow up on all customer requests in a timely manner
• Make sure to look for opportunities to extend the current contracts we have
• When working with AAA / 3PL Negotiate and Finalize contract changes
• Finalize and gather all required documentation needed by credit and legal for existing customers
• Updating and tracking process in Salesforce
• Ability to maintain confidential information and follow the Code of Conduct with dealer information
• Confidence and ability to be able to do Cold Calls from time to time. Identify and communicate new site leads and communicate them with their BDM partner.

Cold-calling and documenting of leads within Salesforce.com. Includes finding out information such as contract end-dates, primary contact information, etc.

• Leverage relationships with dealer(s) to assist with the account resign process.
• Partner with U.S. Oil regional BDM on customer issues / needs / opportunities.
• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop self professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures
• Perform other related duties as required and assigned

QUALIFICATIONS

• Bachelor's degree in related field or 5 years related industry sales or customer service experience
• Demonstrated ability to build positive business relationships
• Excellent communication skills and an emphasis on listening skills
• Self-motivated
• Ability to work independently either in meetings, from home office or on the road (up to 75%, depending on territory)
• Decision making ability as it relates to dealer meetings and promotional activities
• Ability to represent the organization in a well-organized, professional manner
• Ability to deal with a variety of people in a positive and open-minded manner
• Ability to think on your feet to make key customer decisions
• Ability to give information in a positive manner
• Experience and proficiency with Salesforce.com
• Experience working with KPI's and metrics that measures success
• Valid driver's license with a good driving record
• Successfully pass a pre-employment drug test (do not test for THC / marijuana)

U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based.

In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need.

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee.

In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with all federal, state, local Fair Chance laws including but not limited to Los Angeles County Fair Chance Ordinance, the California Fair Chance Act.

U.S. Venture is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic.

If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101 .