Talent.com
Customer Service Specialist

Customer Service Specialist

WastequipLakeland, FL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Service Specialist

Wastequip is looking to hire a Customer Service Specialist either out of our Lakeland, FL, Beeville, TX, or Galt, CA location. The Customer Service Specialist interacts with customers and ensures that they have a positive experience when conducting business with the company. They primarily field incoming telephone calls but occasionally meet face-to-face with new and existing customers; the Customer Service Specialist focuses on making sure the customer has a highly satisfying experience both during and after the sale. Customer Service Specialists also may help customers with troubleshooting problems in the field.

Essential Duties and Responsibilities

  • The primary focus of the customer service specialist (CSS) is to ensure that all customer's needs and concerns are addressed satisfactorily and in a timely fashion.
  • Provides general and technical information about products and services to current and potential customers.
  • Takes product and service order information and determines charges based on a pre-determined pricing and discount structure.
  • Listens and responds to customer questions and concerns; in the event the CSS is not able to meet the customer's needs, refers the customer to the Customer Service Manager to resolve the situation.
  • Records special details of transactions and makes notes on the customer's account regarding special instructions and / or non-standard orders (i.e., material used, shipping instructions, billing requests, etc.).
  • May help to generate sales leads by making outbound telephone calls to current and potential customers.
  • In the event a customer experiences a product failure in the field, the CSS may provide basic troubleshooting assistance to resolve the issue.
  • May attend trade shows, customer open houses or other functions to help promote the company's products and brand image.
  • Serves a communication bridge between the end user / customer and the production facility staff; resolves minor related issues if they arise.
  • Performs other duties as designated by the Customer Service Manager.
  • No supervisory responsibilities are generally required for this position.

Education and Experience

  • High school or equivalent required.
  • Completion of an associate or bachelor's degree in business preferred.
  • 2-3 years of previous sales / customer service experience is strongly preferred.
  • Experience with Microsoft Office products and ERP systems.
  • Other Knowledge, Skills or Abilities Required

  • Must be able to maintain accurate records and perform basic mathematical operations.
  • Must be able to operate a personal or laptop computer, with emphasis on accurate 10-Key numeric typing.
  • Must be mechanically inclined.
  • Must have excellent written and oral communication skills.
  • Must be able to multi-task and function effectively in a shared office / call center setting.
  • Must be able to speak, write and read English fluently; the ability to speak, write and read Spanish fluently is a plus.
  • Behaviors

  • Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated : Devoted to a task or purpose with loyalty or integrity
  • Team Player : Works well as a member of a group
  • Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    serp_jobs.job_alerts.create_a_job

    Customer Service Specialist • Lakeland, FL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Customer Care Specialist

    Customer Care Specialist

    AxogenTampa, FL, US
    serp_jobs.job_card.full_time
    Axogen is committed to building and maintaining a strong and gratifying company culture that fosters professional growth. Our hands-on and personal approach makes transitioning to a new job a seamle...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Customer Service Specialist

    Customer Service Specialist

    ADL DeliveryThonotosassa, FL, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Are you ready to take your customer service skills to the next level? Join our dynamic team at ADL Delivery in the heart of Thonotosassa, where every day brings new challenges and exciting opportun...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Customer Service Specialist (Floater)

    Store Customer Service Specialist (Floater)

    Sherwin WilliamsBrandon, FL, US
    serp_jobs.job_card.full_time
    This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Support Specialist

    Customer Support Specialist

    Nesco ResourceHaines City, FL, US
    serp_jobs.job_card.full_time
    Customer & Technical Support Specialist.Position Summary : We are looking for a reliable, detail-oriented Customer & Technical Support Specialist to provide exceptional support across customer servi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Remote Technical Engagement Specialist

    Remote Technical Engagement Specialist

    Vets HiredFlorida, Florida, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Technical Engagement Specialist.The Technical Engagement Specialist is the single point of contact for elevated technical issues with residential or commercial clients when those issues cannot be r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    U-HaulWinter Haven, FL, US
    serp_jobs.job_card.full_time
    Customer Service Representative.Are you a people person who enjoys helping others? U-Haul is hiring Customer Service Representatives to provide exceptional service and support to our customers for ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Store Customer Service Specialist

    Store Customer Service Specialist

    Sherwin WilliamsLakeland, FL, US
    serp_jobs.job_card.full_time
    This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail Service Specialist

    Retail Service Specialist

    O'Reilly AutomotiveWesley Chapel, FL, US
    serp_jobs.job_card.full_time
    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Specialist

    Customer Service Specialist

    SurgeLakeland, FL, US
    serp_jobs.job_card.full_time
    Schedule : Monday Friday, 3 : 30 PM 12 : 00 AM Pay : $18 / hr (Temp), $19 / hr upon hire Position Type : Temp-to-Hire.About the Role : We are seeking a motivated and detail-oriented Client Services Coordinat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Bilingual Customer Service Specialist

    Bilingual Customer Service Specialist

    SurgeLakeland, FL, US
    serp_jobs.job_card.full_time
    Bilingual Customer Service Specialist.Position : Customer Service Representative Document Auditor / Quality Control.Schedule : Monday Friday, 3rd Shift (occasional overtime required).We're hiring a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Remote Customer Service Specialist

    Remote Customer Service Specialist

    ForgeFitLakeland, FL, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Remote Customer Service Specialist Company : ForgeFit Location : Remote (U.Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and trai...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bilingual Customer Service Specialist (Spanish)

    Bilingual Customer Service Specialist (Spanish)

    Sherwin WilliamsPlant City, FL, US
    serp_jobs.job_card.full_time
    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Sto...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Customer Service - Patient Account Specialist

    Customer Service - Patient Account Specialist

    Sherloq SolutionsTampa, FL, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Are you looking to work for a high-energy, fast-paced company that fosters a team environment? Do you want to work where you will be respected and valued for what you contribute? An organization wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Bilingual Customer Service - Patient Account Specialist

    Bilingual Customer Service - Patient Account Specialist

    Sherloq SolutionsTampa, FL, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Are you looking to work for a high-energy, fast-paced company that fosters a team environment? Do you want to work where you will be respected and valued for what you contribute? An organization wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Lead

    Customer Service Lead

    CRHRiverview, FL, US
    serp_jobs.job_card.full_time
    Riverview, FL, US, 33578 Leviat North America.Leviat, a CRH company, is a global leader in lifting, insulating and connecting technology for the construction industry. The company employs nearly 3,0...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Specialist - Bilingual Preferred

    Customer Specialist - Bilingual Preferred

    CarMaxLakeland, FL, US
    serp_jobs.job_card.full_time
    As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing ou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Specialist

    Customer Specialist

    CarMaxLakeland, FL, US
    serp_jobs.job_card.full_time
    As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing ou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Support Specialist

    Customer Support Specialist

    RandstadLakeland, FL, US
    serp_jobs.job_card.full_time
    Location : Lakeland, FL 33615 (On-Site) Shift : 9 : 30 PM 6 : 00 AM | Full-Time Department : Employment Office.Are you a great communicator with a passion for problem-solving and service excellence? We a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days