Store Manager

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

Salary Range : $75k-$110k

The Store Manager acts as a role model and exemplifies Mother’s mission to be of service to health and wellness. Ultimately, they’re responsible for ensuring individual departments, segments, or stores are effective in achieving their goals.

Objectives of this Role

• To lead with professionalism, authority, expertise, and creativity.
• Drive sales, standards, and growth within the store.
• Achieving all KPI’s and targets as directed.
• Manage store financials and demonstrate full comprehension of the Profit & Loss (P&L) Statement.
• Review daily reports and use them in the daily operation of the business.
• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement.
• Work with the Merchandising Team on the merchandising of all products.
• Communicate and coordinate with Corporate regarding employee relations, reviews, corrective actions, engagement, training, and overall success of the employee life cycle.
• Sustain a high level of product knowledge and product preparation.
• Maintain store sanitation and cleanliness per local laws and best practices and delegate responsibilities to department managers & supervisors.
• Work with home office team on ideas to grow sales.
• Uphold standards of excellence and soaring quality.

Tasks & Responsibilities

• Manage daily operations of grocery store to meet store goals.
• Review sales on a daily basis by department to identify areas of opportunity.
• Provide direction and guidance to grocery staff in their assigned job duties.
• Follow and enforce store policies, security measures, and customer service standards.
• Provide excellent customer service for sales growth.
• Develop a positive shopping experience and ensure customer satisfaction.
• Evaluate performance of each staff and provide appropriate feedback.
• Perform inventory control to avoid overstock and low stock and shrink.
• Manage product storage and rotation activities to reduce shrink.
• Oversee loss prevention and store appearance / conditions.
• Ensure that grocery shelves are maintained clean and organized.
• Ensure that shelves are loaded with fresh products at all times.
• Ensure that all products are properly tagged and labeled.
• Assist in recruiting and training staff on assigned responsibilities.
• Assign daily workload and schedules to staff.
• Setup product displays according to merchandising standards.
• Maintain the store clean, safe, and appealing.
• Develop process improvements to maximize sales and profitability.
• Educate staff about safety and sanitation procedures.
• Review monthly P&L.
• Review Perishable Inventory Counts for reasonability and correct procedures.
• Ensure monthly inventory count deadlines are achieved, and the store is inventory ready.
• Review Non-Perishable Inventory Counts done by the outside inventory counting company for reasonability.
• Recruit, onboard, and train high-performing employees to achieve sales, profitability, market share, and business plan objectives.
• Plan for weekly labor, execute to budget.
• Initiate communications with the corporate support team (Buyers, AP, HR & Executive Leadership) to ensure exchange of business information such as vendor, product issues, operational or process concerns.
• Approve all store expenses before they occur.
• Monitor and address customer issues, personnel situations, rewards, recognition, and policy violations.
• Maintain project timelines to ensure tasks are accomplished on time.
• Delegate responsibilities to Supervisors to enforce all policies, procedures, standards, specifications, guidelines, training, and cultural values.
• Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.
• Walk departments regularly to ensure an organized, sanitary, and overall clean appearance at all times.

Skills, Knowledge & Experience

• Bachelor’s degree preferred, but not required.
• 2+ years of management experience in a medium / large retail / grocery business.
• Excellent understanding of retail, margin, and inventory.
• Strong decision-making capabilities.
• Above-average communication, collaboration, and delegation skills.
• Proven ability to develop and maintain financial plans.
• Ability to motivate and lead people, and hold employees accountable.
• Strong working knowledge of operational procedures.
• A customer-oriented individual with a genuine passion for driving sales and standards.
• Excellent communication and leadership skills.
• Strong problem-solving abilities.
• Ability to work well in a team-oriented environment.
• Verbal proficiency in the English language, able to read and write at an advanced level.
• Proficient in using Word, Excel, Outlook, etc.

Physical Requirements

• Vision is required for reading instructions, billing, cash counting, and help with display setup.
• Must be able to lift any and all items, usually over 100 times per day from 6 to 60 , to include bags, boxes, and loose product.
• Must be available to work at all store locations as needed, all shifts.

This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities, or requirements.

Other duties not listed here may be assigned by leadership.

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