Shift Lead

The shift lead role provides a training ground for restaurant management. Support the AGM & GM by running great shifts in a self-sufficient manner.

Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Success Factors :

• Leads by example with high standards in customer service, cleanliness and quality
• Utilizes resources for effective training and development of team
• Builds a team through selecting and onboarding new hires
• Takes absolute pride in everything you do and Taco Bell's values
• Goal-oriented leader that enjoys a fast-paced environment
• Values customer service and positively impacting our guest's experience
• Practices high quality food and cleanliness standards

Requirements :

• Must be 18 years of age or older
• Strong preference for internal promotion from Hourly Champion position.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

Responsibilities :

Ensuring Consistent Customer Satisfaction

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate that customer needs are the highest priority.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greet customers with a smile, and be polite and pleasant when speaking with customers.
• Work with urgency.
• Work with management and fellow employees.
• Cooperate with peers - work with fellow employees as part of a team, help others when they need a hand.
• Demonstrate a positive and enthusiastic attitude with co-workers.

Attendance

• Understand posted work schedule and report to work as scheduled, on time, in uniform and ready to begin tasks. Provide appropriate notice when unable to be at work.
• Understand and use approved timekeeping system, including accurately recording all hours worked.

Initiative and Energy

Take action without being told, go beyond what is simply required and maintain a high activity level.

Developing People

• Provide regular feedback to the RGM on the performance of Team Members.
• Provide ongoing constructive and complimentary feedback to Team Members.
• Actively participate in the training of Team Members.
• Handle conflicts constructively and work with RGM to achieve resolution.

Company Introduction

At Taco Bell, we've had innovation on our mind since Glen Bell started serving tacos at the first location in 1962 in Downey, California.

Since then, we've grown to be a culture-centric, lifestyle brand that provides craveable, affordable Mexican-inspired food with bold flavors.

Not only do we provide breakthrough value, we offer quality ingredients and are the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items.

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