Quality Assurance Specialist

Job Description

Job Description

Quality Assurance Specialist

The Contact Center Quality Assurance Specialist will perform quality audits and reviews of all data submitted by the IDT teams and PACE Service Coordinators in Care Compass.

The role will also perform a variety of duties including audits, inspections, and analysis of entries. This position is responsible for making modifications, confirming, and / or updating patient service support documentation.

This will include frequent communication with participants and collaboration with various teams to effectively collect and process participant data.

Schedule : Monday Friday 9 : 00am-6 : 00pm (1-hour lunch)

HYBRID ROLE OUT IN Uniondale, NY 11556

Complete Quality validation calls to participants, providers, and home care agencies to confirm that all services requested were received.

Capture and modify any missing data submitted by the PACE staff, and communicate key updates to ensure deliverables are achieved for the participant.

• Complete assessment and coordination notes into the Care Compass EMR database related to participant home care services received, supplies delivered, nursing duty sheets, and other data management as necessary.
• Assist the Pace Services Coordinator Supervisors with a variety of tasks, including providing training to staff and handling escalated calls as needed.
• Manage and prepare confidential information, such as patient services and data summaries, quality assurance reports, root cause analysis, and the financial impact of errors.

Use all sources of information (e.g., staff documentation errors, missing information in Care Compass, validation calls, grievances).

• Provide analysis reports of data to management and prepare recommendations for review and / or changes to ensure higher quality standards of deliverables are met.
• Coordinate and execute training and continuous workflow improvements with PACE Service Coordination staff. May also be responsible for coaching / mentoring staff who demonstrate a significant number of documentation or assessment management errors.

REQUIRED :

• 1-2 years’ experience in customer service, quality, and / or auditing ( this is big! )
• Proficiency in Microsoft Office Suite, including Word and Excel
• Excellent written and verbal communication skills
• Ability to thrive in a fast-paced environment and meet deadlines
• Excellent organizational skills, accuracy, and attention to detail
• Ability to operate both independently and collaboratively

Job Type

This is a Contract-to-Hire position with a duration of 6 Month(s). (TEMP TO PERM ROLE)

If you are interested in this role OR curious on what else I may have, please reach out via email with a resume and the best time to speak at

jchernakoff@actalentservices. com

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market.

With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.

com for other accommodation options.