Essential Functions
- Make the customer the top priority
- Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice
- Assist with maintaining and recovering the selling floor, ensuring all sizes, colors and styles are available
- Ensure appropriate selling floor presentation by promoting events and merchandise assortments
- Ensure fitting rooms are customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate area on the selling floor
- Exhibit friendly and helpful customer experience expectations
- Drive and exceed department goals by executing Macy’s initiatives to actively drive the business.
- Maintain communication with vendors, Customer Experience Managers, Omni Operations Managers and Style Merchandise Managers for support on driving sales and event promotions
- Adhere to all safety and security policies and procedures
- Complete other customer-facing tasks as needed
- Regular, dependable attendance and punctuality
Competencies
- No specific educational accomplishments are necessary.
- Exceptional customer service skills.
- Possess strong merchandising skills.
- Ability to effectively communicate and present information to customers, peers and all levels of management.
- Basic math functions such as addition, subtraction, multiplication, and division.
- Able to use a calculator.
- Must be able to work independently with minimal supervision.
- Must be able to multitask in a fast paced environment.
- Ability to collaborate as a member of a team.
- Demonstrate an energetic and positive attitude, strong communication and interpersonal skills.
- Possess vision and creativity.
- Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and / or holidays.
Essential Physical Requirements
- Must be able to reach and use hands and arms continuously.
- This position requires substantial bending, lifting, standing, and walking.
- Requires close vision and color vision.
- Must be able to move and / or lift at least 30 lbs.
This position may be eligible for performance-based incentives / bonuses. Benefits include 401k, medical / vision / dental / life / disability insurance options, PTO accruals, Holidays, and more.
Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.
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