Account Management Specialist

Account Management Specialist

Job Category : Business Ops

Requisition Number : ACCOU001564

Location : Strata Headquarters, Durham, NC 27701, USA

Description

Essential Duties and Responsibilities :

• Facilitate customer / vendor communication and contribute to relationship management for assigned account portfolio including regular phone calls, on-site visits, site alert notification, and email correspondence.
• Serve as a key triage point for assigned Customer sites.
• Estimate costs and quotes associated with service pricing and provide pricing estimates for both SSS, subcontractor, and vendor support.
• Conduct review of contractual requirements to ascertain whether services are in / out of contract scope
• Assist in technical review of ongoing projects and equipment outages, performing basic functions of small-scale project management.
• Support collection and documentation of contract information, records, and reports; including but not limited to scope requirements, escalations, extra work orders, guarantees, and warranty support.
• Contribute to business development activities for add-on scope, extra work, and request for proposal responses (preparation of financial commitments at delegation threshold).
• Coordinate support across field teams, office personnel, and customers to ensure SSS provides the best solutions possible. Ensure timely response and manage follow up actions for requests.
• Manage, review, analyze, and produce reports for work order tickets; crew work activities; site performance; customer reporting deliverables; and executive-level reporting.
• Perform other duties as assigned, including back-up support to Account Managers.

Supervisory Responsibilities : N / A

Education and / or Work Experience Requirements :

Education :

Experience & Skills :

Other Qualifications :

Physical Requirements / Work Environment : Work is performed in an office environment and in the field. Must be able to sit, stand, bend, twist and lift up to 20 pounds. May require intermittent travel to customer sites and / or solar plants.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.