Network Engineer

The Network Engineer reports to the Senior Director of Information Technology.

This role is responsible for designing, managing, supporting, securing, and providing consultation for the complex network and telecommunications infrastructure components that are critical to the operation of the Navy Pier’s wired and wireless networks.

The Network Engineer will work closely with the IT team and external vendors to deliver reliable and efficient network solutions.

Secondarily, the role’s responsibility will be to work in conjunction with Navy Pier support partners on different facets of Navy Pier servers, security permissions, and systems.

KEY DUTIES AND RESPONSIBILITIES

Designing, implementing, maintaining, and supporting all network and internet infrastructure for all wired and wireless network components utilized by internal users and event customers.

Identifies network system and security problems, determines, and implements corrective actions.

Makes recommendations to management for software / hardware enhancements based upon study and analysis of current environment.

Serves as the administrator to all network and application security access changes and permissions.

Assists helpdesk personnel in providing support when required.

Analyzes, forecasts, and makes recommendations regarding the Navy Pier’s network environment.

Develops clear and concise comprehensive studies, reports, and agenda items.

Writes and maintains functional specifications and detailed documentation for new, modified, and existing systems.

Establishes and maintains effective relations with other partners including Navy Pier tenants, Event management, operational staff, and vendors.

Performs other job-related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

Individuals must be able to work long, often irregular hours, if needed, including occasional nights, weekends and holidays as required by the events.

EDUCATION AND WORK EXPERIENCE

Bachelor’s Degree in Computer Science or related field or equivalent

Minimum of seven (7) years of increasing responsibility in support of complex networks with an emphasis on Cisco and Meraki switches, routers, controllers, wireless infrastructure etc.

TECHNICAL SKILLS AND ABILITIES

Requires 7+ years of experience supporting and troubleshooting complex wired and wireless network infrastructures.

Requires 3-5 years of experience with Cisco Catalyst 3700 / 3800 / 9300 / and Nexus 9000 switches, Cisco firewalls / routers (Managed by Firepower), and Meraki networks (Wi-Fi & switches)

Requires experience working with out-sourced technology services providers and the integration of in-house and outsourced technology interfaces.

Verifiable expertise with Subnets, IP Addressing, DHCP, DNS, and Internet WAN connectivity and routing and troubleshooting

Preferred at least 3 years of experience with Microsoft Active Directory and / or Office 365 environments

Experience with bandwidth shaping appliances or systems.

Preferably with Blue Coat Packetshaper.

Managing the components within MDFs and IDFs.

Preferred experience with Avaya and other SIP telecommunication systems

Preferred experience with VoIP systems

Ability to communicate professionally with potential clients and function as liaison to sales staff by aiding with IT inquiries for Navy Pier events

Strong verbal and written communication skills, interpersonal skills, and a commitment to quality and customer service.

CERTIFICATES, LICENSES, REGISTRATIONS

Required : CCNA or Network +

CCNA or Network +

Preferred : CCNP CCNA Wireless CCDA

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

These demands include but are not limited to some heavy lifting, and occasional moderate to long walks of the property.

Specific vision abilities required by this job include close vision for review of programs and data reporting for extended periods of time.

BENEFITS

Comprehensive medical with generous employer HSA contribution

Dental; Vision; Short- and Long-term disability

Up to 6% retirement contribution

Paid parental leave; 15 vacation days, 12 sick days, 11 holidays, 3 personal days, and 1 community service day

Complimentary parking in Navy Pier garages

Annual Salary Range : $105,000 - $115,000

HOURS OF WORK AND TRAVEL REQUIREMENTS

This position will, at a minimum, work standard business hours, but the candidate will also be required to work off-schedule hours including holidays and weekends.

NOTE : The essential responsibilities of this position are described under the headings above.

They may be subject to change at any time due to reasonable accommodation or other reasons.

Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.