Business Analyst

Job Description

Job Description

Duration : 4& Months& & & & & & & & & & & &

Job Type : Contract& & & & &

Work Type : Hybrid & ( Once a week )

Dept : SHS Operations Admin &

ENGAGEMENT DESCRIPTION : &

• Assist in the management of the intaking of change requests and in developing of business cases for change requests.&
• Help business team determine the deliverable value of the change requests.&
• Assist in the managing the change requests through to closure, includes the tracking and reporting on the financial status of the change requests and overall budget.&
• Assist in the management and tracking of Operational issues within SHS, includes logging, tracking and reporting the issues statuses, and taking meeting notes on the issues.&

Top 3 Required Skills / Experience &

• Ability to work with detail information and ensure that it is accurate.&
• Work cross departmentally to assist operational teams.&
• Working skills with Microsoft office tools and Teams, especially Excel.&

Required Skills / Experience The rest of the required skills / experience.& Include : & &

• Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products / programs to improve customer service levels and overall quality.&
• Support the development, coordination, and implementation of projects to enhance the overall efficiency of operational procedures, methods, controls, and performance.&
• Compile and analyse operational data to identify and resolve business problems.&
• Utilize and maintain available reporting systems.&
• Participate in systems testing, develop procedures / controls and provide recommendations for the ongoing improvement of the updated process.&
• Provide leadership team with status updates on projects and issues.&
• Communicate and recommend policy changes to achieve project objectives.&
• Assist in documenting departmental procedures.&
• Create and present reports and presentations to display operational data and propose business changes.&
• Provide support to both internal departments and external entities by answering questions, supplying information and training.&
• Participate on special projects or workgroups as assigned.&
• Proficient in current industry standard PC applications and systems including Microsoft Office.&

Preferred Skills / Experience Optional but preferred skills / experience.& Include : &

• Effective analytical, organizational, planning, and follow-up skills.&
• Ability to work collaboratively in a team environment, including remotely,&

Effective verbal and written skills.&

• Ability to exercise independent judgment, meet deadlines and deliver on projects while working under limited supervision.&
• Ability to work in a team setting and independently, and under tight deadlines.&
• Ability to build trust and relationships with internal and external customers.&
• Ability to maintain confidentiality.&
• Ability to work with a variety of variables where limited standardization exists.&
• Resourceful problem solver with ability to formulate and execute plans efficiently and effectively.&
• Effective analytical and problem-solving skills to identify, evaluate, recommend, and implement changes to processes or procedures to address problems and improve departmental effectiveness.&
• Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines.&

Education / Certifications Include : &

• Bachelor's Degree in a related field is preferred.&
• Two (2) years of experience in a related field is required&
20 days ago