General Manager

Gibson Hotel Management, Inc. , based in Knoxville, Tennessee, is an award winning and privately held hotel management, investment, and hotel development company.

We pride ourselves on possessing a lengthy track record of success in addition to espousing the values of integrity, experience, and discipline.

The ideal candidate will have experience leading teams to success through positivity and goal-oriented tasks. We have an amazing group of team members who will thrive under the right leader! COMPETITIVE PAY based on experience.

Eligible for Health, Dental, Vision and Life Insurance. Free Telehealth and 401(k) benefits, along with Daily Pay!!

Responsibilities

Supervision & Monitoring

• Makes sure front desk staff, executive housekeeper, housekeepers, maintenance person, & van drivers are all performing as specified in detail on their job descriptions
• Coaches and counsels, hires and fires appropriately in accordance with forecast
• Reminds front desk clerks daily of the importance of marketing duties such as discount coupons, referring other M. Gibson hotels, marking all walkouts, franchisor promotional items, courtesy call backs, and making notes of any new commercial customers checking in so that a new account can be opened
• Takes personal ownership for the day-to-day operations of the hotel and quality of service delivered
• Creates a productive working environment for employees
• Maintains a positive attitude during interactions with guests, vendors, and employees
• Deals with employees and guests in a fair and consistent manner
• Develops a personal schedule and organized system to complete job activities on time
• Ensures messages are clear and understood and individual communication needs addressed
• Thinks through questions or problems and determines appropriate solution
• Considers all liability issues first and foremost before making any decision
• Covers other areas of the hotel as needed
• Ensure that guest call back program is in place and repeated
• Follows M. Gibson Hotels employee handbook for rules and regulations
• Adheres to all M. Gibson Hotels Standards of Conduct policies & procedures
• Ensure pantry is stocked and business center and HSIA is in good order

Guest Service & Satisfaction

• Responds promptly to any guests’ inquiries or complaints (if reasonable) by either doing it himself or herself or delegating an employee to help
• Living the guest service philosophy is always first
• Offers alternate solution if guest demand cannot be met
• Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger
• Demonstrates a commitment to servicing the guest; takes initiative to speak to a guest
• Acknowledges every guest with eye contact, nod, & greeting

Individual Effectiveness

• Arrives to work on time; gives advance notice when absence is anticipated
• Is honest with all employees & guests; helps other employees when needed
• Refrains from eating, drinking, or smoking in the presence of guests
• Grooms properly by displaying healthy personal hygiene & wearing proper uniform (no jean pants) with name tag
• Is on call 24 hours a day, 365 days a year
• Addresses all problems & issues with the managing partner of that hotel (all purchasing, marketing, and personnel responsibilities are with the GM and the managing partner of that hotel, as well)
• Works with the assistant general manager to complete any duties assigned only if the GM does not have sufficient time to perform these duties himself / herself
• Follows a position’s job description whenever working that position
• Maintains excellent communication with employees and the corporate office

Required Skills

• High School Diploma or equivalent
• Degree in Business Administration, Hospitality Management or related field is preferred
• 2-4 years in hospitality management
• Strong leadership and team-building skills
• Excellent communication and interpersonal skills
• Highly organized with excellent attention to detail
• Positive attitude
• Team Player

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.