Customer Experience Manager
Full Time Customer Experience Manager at Nourish (United States)
All candidates should make sure to read the following job description and information carefully before applying.
Customer Experience Manager
Nourish United States
Date Posted : 17 Nov, 2022
Work Location : San Francisco, United States
Salary Offered : $90000 $120000 yearly
Job Type : Full Time
Experience Required : 3+ years
Remote Work : Yes
Stock Options : Yes
Vacancies : 1 available
About Nourish
Nourish is solving America’s healthcare crisis by helping people eat better. We connect chronic disease patients with a Registered Dietitian via telehealth and get it covered by their health insurance.
We launched one year ago and already have 50 dietitians and thousands of patients on the platform. Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity / weight management, cardiovascular disease, and more.
We have millions in revenue (up 5x in 2022), have partnered with national health insurance companies and provider groups, and have raised significant funding from top-tier VCs including Thrive Capital, Y Combinator, Susa Ventures, Operator Partners, and Box Group.
About the Role
As the leader of our CX team, you’ll work closely with operations, product, and engineering to provide a world-class experience for Nourish patients.
You will be instrumental in executing Nourish’s ambitious growth targets; you will lead a critical function of the organization as Nourish scales its interactions with patients, dietitians, and insurance companies.
Key responsibilities
- Oversee and manage the in-house (4) and outsourced (2) CX team
- Identify tech & process changes / implementation to improve our operations
- Ensure insurance billing excellence and compliance
- Optimize our support to handle all questions & issues for both patients and dietitians
You will love this role if :
- You’re passionate about Nourish’s mission. You’re interested in nutrition and are eager to be part of solving America’s healthcare crisis.
- You care deeply about client experience. You want to ensure Nourish clients have a best-in-class experience, from the very first touchpoint they have with Nourish onwards.
- You thrive when given ownership. You’re a self-starter and want to have full ownership over a core business function.
- You are detail-oriented. You understand that client experience has a lot of moving pieces and have systems to stay organized.
- You love to inspire and motivate a team. You are excited to build out and shape a team.
We’d love to hear from you if :
- You have 3+ years industry experience in customer experience roles and are interested in early-stage startups.
- You have experience building out a customer experience function and leading customer experience teams.
- You enjoy solving high-level strategy and optimization questions.
- You are data-driven and open to learning & using new technologies.
- You thrive in a fast-moving environment and are not intimidated by ambiguity or change.
- You’re comfortable working with a variety of team members and stakeholders, and have strong verbal & written communication skills.
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