SERVICE WRITER
WCTractor
Waco, TX, United States
Full-time
General Requirements :
- Two or more years' experience in repair, troubleshooting and or parts with a track record of success. Preferably in one of the following industries : Agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories.
- Must possess a valid driver's license.
- Must be willing to work a normal 40 hours per week and longer hours as required to meet customer demands.
- Able to Lift and handle heavy loads up to 70 lbs. plus work outdoors and indoors in all weather...
- Must be proficient in parts lookup and servicing customers at the parts counter.
- Must have good organizational, multitasking and reasonable computer skills.
Target Responsibilities :
- Establish and remain the main contact with all service customers. Ensure that all service work is entered, scheduled and accurately completed in the quickest possible timeframe.
- Present a friendly, positive attitude to all customers.
- Process and handle all work orders and warranty claims from start to finish.
Daily Duties and Responsibilities :
- Begin each workday with a positive attitude by encouraging each technician to meet their daily and weekly goals.
- Stage service work for technicians so they can reasonably achieve their daily goals.
- Reviews work orders for complete and accurate information. Determines work requirements and priorities.
- Ensures work orders are detailed and completed in a timely manner with all supporting documentation.
- Assists in the assignment of work based on the priorities established by management.
- Prepares technicians status reports, basic reports and time / activity logs.
- Maintains quality control on work performed during shift; monitors time standards; brings variances to the attention of management and makes corrections / updates as directed.
- Provide general diagnoses of repair and maintenance equipment problems for the customer and communicate this to the technician.
- Tracks and coordinates warranty work.
- Conducts customer survey follow-ups and reports results to management monthly.
- Performs other duties as assigned.
Weekly Duties and Responsibilities :
- Meet with Management Team for departmental overviews of goals and objectives for the week. Discuss promotions and opportunities for the department as well as opportunities to exceed expectations.
- Update service reference materials-bulletins, manuals and publications.
- Evaluate tools and equipment to make sure they are in good working condition.
Quarterly Duties and Responsibilities :
- Meet with Service personnel to review ideas to improve efficiencies in the service department. Each person is responsible for 1 idea to make the department or themselves more efficient and apply it during the next quarter.
- Meet with Manager to discuss improvement processes to be implemented during the next quarter.
Annual Duties and Responsibilities :
- Meet with management team to discuss year-end results, goals and objectives for the upcoming year.
- Meet with service personnel to discuss year-end results and to outline goals and objectives for the upcoming year.
Service Writer Requirements
Requirements :
- Minimum of two years' experience in a related field.
- Valid driver's license.
- Ability to lift up to 70 lbs. and work in various weather conditions.
- Strong organizational and multitasking skills.
- Proficient in basic computer operations.
Why Join Us?
- Competitive pay
- Great team environment
- Opportunity for growth and development
If you're ready to take the next step in your career with a company that values customer service and quality work, apply now!
14 days ago