Systems Manager

Systems Manager

BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying our work is demanding, both in volume and pace, but we're up for the challenge. We love the balance of hard work and fun so, you'll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

You are looking for work that has a purpose. You aren't afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren't afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

A bright, driven person like you and an industry-leading powerhouse like BAL? It's a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people's lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

The Systems Manager is a strategic and technical leader responsible for ensuring the availability, reliability, and performance of office systems, applications, and server infrastructure used across the organization. This role is pivotal in delivering seamless user experiences by managing core platforms such as Microsoft 365, Intune, Entra ID, MFA / SSO, SharePoint, and foundational server infrastructure. This leader also drives continuous improvement in user support processes and self-service capabilities.

Key Responsibilities :

• Lead and mentor a team of IT professionals focused on identity, access, asset management, and system hardening.
• Develop and execute operational strategies to ensure high availability and performance of user-facing office systems and backend server infrastructure.
• Collaborate with cybersecurity, infrastructure, and business units to align IT operations with organizational goals.
• Oversee the administration and optimization of Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Manage Microsoft Intune for device provisioning, compliance, and lifecycle management.
• Administer Entra ID (Azure AD) group management, user provisioning, and access controls.
• Ensure robust MFA and SSO configurations for secure and seamless authentication experiences.
• Maintain and support user mailboxes, printers, scanners, and other office technologies.
• Manage provisioning, imaging, and configuration of Windows and / or Linux servers used for office systems and services.
• Monitor server health, performance, and availability using enterprise monitoring tools.
• Oversee service accounts and critical processes running on servers, ensuring proper access controls and operational integrity.
• Coordinate and execute regular patching, updates, and vulnerability remediation across server environments.
• Maintain documentation for server configurations, operational procedures, and recovery plans.
• Ensure timely onboarding / offboarding of users with appropriate access, devices, and software.
• Participate in and manage the IT support on-call rotation to ensure 24 / 7 operational coverage.
• Drive automation and scripting initiatives to streamline provisioning and support tasks.
• Maintain asset inventory and lifecycle tracking for devices and infrastructure components.
• Maintain documentation and SOPs for all managed systems and services.
• Serve as a point of escalation for complex user access, device, and application issues.
• Partner with service desk and support teams to ensure consistent and high-quality service delivery.
• Drive continuous improvement in user support processes and self-service capabilities.

Qualifications :

Preferred Skills :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.

BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to Recruitment@BAL.com.