Office Manager and Lead Licensed Veterinary Technician

Job Description

This is a working supervisory position responsible for the leadership of the medical team and overseeing office management.

In addition to general Veterinary Technician responsibilities, duties include, but are not limited to :

Making informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.

Directing on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.

Conducting team meetings.

Preparing employee work schedules, managing the office staff, and finding coverage where needed.

Ensuring payroll is completed and submitted accurately and in a timely manner.

Accurately handling and recording controlled drugs.

Establishing inventory control system to assure adequate stocks of supplies are available. Reviewing best prices for all products purchased.

Maintaining inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points.

This includes equipment and dealing with returns.

Ensuring accurate record keeping.

Managing and / or implement hospital policies, including DEA / Controlled Substances and OSHA.

Occasional marketing.

Facility maintenance and safety.

Providing direction for efficient workflow.

Reviewing revenue reporting.

Working well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.

Recruiting / Hiring / Onboarding appropriate staff members that fit within the culture and the needs of the hospital. Terminating staff members that do not follow the guidelines, policies, and protocols.

This includes handling job descriptions and assisting with setting salaries.

Marketing the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.

Resolving informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures;

maintain effective employee-management communication.

Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.

Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.

to accurately enter specific information into patient records.

Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.

Ensuring that pet owners' complaints are promptly addressed and resolved.

Strong client service skills including answering telephone calls in a polite and professional manner.

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and / or disciplinary action.

Establishing good relationships with vendors to receive the best support that vendor has to offer the hospital.

Promptly notifying the appropriate veterinary staff of emergency cases.

Performing other duties as assigned