Job Description
Job Description
SUMMARY OF FUNCTIONS :
The Quality Assurance (QA) Manager will oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organization’s products and / or development processes.
MAJOR DUTIES AND RESPONSIBILITIES :
- Hires and trains quality assurance staff.
- Oversees the daily workflow and schedules of the department.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees in accordance with company policy.
- Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
- Identifies and sets appropriate quality standards and parameters for products.
- Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.
- Coordinates product testing processes.
- Participates in product testing.
- Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products;
recommends and facilitates solutions to these issues.
- Reviews client, customer, and user feedback.
- Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
- Performs other duties as assigned.
REQUIREMENTS :
- Bachelor’s degree in Business, Engineering, or field related to the products being developed required.
- Three (3) to five years of experience in related field required with supervisory experience a plus.
- Strong supervisory and leadership skills.
- Strong working knowledge of quality systems, processes and problem solving tools such as APQP, SPC, 8D, Six Sigma, process development and improvement plans.
- Ability to read and understand product specifications and blueprints.
- Able to use inspection gages such as micrometers, calipers and indicators,
- Able to analyze data and present and create reports.
- Able to support organization’s Quality Management systems in line with standards.
- Proficient user of Microsoft Office (Excel, Outlook and PowerPoint)
- Highly organized and time conscious
- Possess strong analytical aptitude
- Self-motivated and results oriented.
- Proficient computer skills with the ability to learn new software
- Customer focused
- Strong time management and organizational skills
- Ability to multi-task and to work in dynamic business environment; Adaptable to change
- Self-motivated and results oriented; Ability to use judgement and make decisions independently
- Teamwork oriented to resolve problems and achieve goals
- Excellent listening, verbal and written communication skills
- Fluent in English with advanced reading and writing skills
- German and / or Portuguese Language skills would be a plus.
- Visa holders / English as Second Language (ESL) individuals must take TOEFL exam and score above passing grade.
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