We are seeking a self-motivated professional who is focused on delivering quality customer service. Someone who can motivate a team to give their best, share their opinions, and feel valued and respected.
Client retention and employee satisfaction are top priorities.
What your impact will be :
- Managing performance of Client Support Representatives (software), Client Account Managers, and Professional Services Team.
- Documenting and implementing client success metrics and monitoring the client KPI's by doing regular touch points with direct reports internally
- Financial responsibility for the Client Success group including collaborating with VP of Operations for forecasting related to CSR, CAM & PS OPEX and revenue.
- Achievement of year over year growth of maintenance revenue through client retention.
- Set, meet and monitor departmental goals to drive optimal performance within Support, Client Management and PS teams.
- Focus on the overall value of customer relationships, including reference-ability, and ways to drive incremental revenues from the customer base.
- Resolving customer service-related issues & contribute towards improving overall customer service.
- Operational performance improvements to reduce customer call volume and software deficiency items.
- Lead regularly scheduled departmental meetings. Attend meetings as requested.
- Upholds Company HIPAA guidelines pertaining to Client files and data.
- Able to effectively manage multiple tasks simultaneously.
- May require occasional travel (5% or less)
What will make you stand out :
- Passion for outstanding customer service.
- Capable of empowering staff at the point of contact and holding them accountable
- Prior experience managing and / or working in a dental practice
- Proven record of successfully managing people and processes
- Energetic positive attitude and isn’t afraid of a challenge
- Full ownership of work
- Experience with Revenue Cycle Management
What we can offer :
- Comprehensive Medical, Dental and Vision
- 3 weeks-vacation and 5 personal days
- Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D)
- Lifestyle rewards
- Remote work options
About us :
At Resolv Dental, our mission is to provide dental organizations with cutting-edge service and software technology solutions.
Resolv has revenue cycle solution brands in our DNA. We formed in 2022, bringing together a suite of industry-leading dental and healthcare revenue cycle leaders with more than 30 years of industry expertise including Ultimate Billing, First Pacific Corporation, Innovative Healthcare Systems, and Innovative Medical Management.
Rooted in a culture of collaboration and empowerment, we foster a family-like environment where celebrating personal and professional achievements are paramount.
Join our tight-knit team at Resolv Dental, where hard work meets reward. We prioritize work-life balance and offer flexible work hours spanning the east and pacific coasts of the US.
Experience a workplace that values your individuality and provides opportunities for skillset growth across Harris.
Director of Nursing Services
Northstar Behavioral Health Network is a team of professionals that specialize in serving those. Comprehensive understanding of all MN Statutes related to providing services for the. Work with Provider and NPS Nurses to ensure delivery of provider ordered services. MAT services, Psychiatric services...
Tax Director - Private Client Services
We are seeking a Tax Director to join the Private Client Services (PCS) practice, able to sit in a number of our offices. Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms and middle-market companies, as well as high net worth individua...
Director of Development
The Director of Development (DOD) works with the Executive Director to develop and manage a comprehensive fundraising program on the campus. In performance of duties, the Director of Development is entrusted with the following responsibilities:. As a ministry of the Evangelical Covenant Church, Cove...
Director of Adult Day Program
Benefit Eligible: (Paid Time Off, Retirement, medical, Dental, Wellness reimbursement program, Cash Out Wages Before Payday with our New Benefit of Early Wage Access!) . We're an established organization with over 100 years of excellent service and an outstanding rate of growth. Establishes and supp...
RN, Director of Health Services (DHS) - 7500 Bonus
RN, Director of Health Services. Our state of the art senior living community opened in December of 2022 and is comprised of 96 Independent, Assisted Living, Memory Care and Care Suites to compliment our Skilled Nursing facility. RN Director of Health Services (DHS) responsibilities:. RN Director of...
Director of Rehabilition SNF
Is responsible for all aspects of therapy operations at the facility in accordance with established policies, procedures, and practices of the company under the direction of the Regional Director of Operations. Responsibilities of the Director of Rehabilitation:. Director of Rehabilitation (PT, PTA,...
Director of Nursing /Clinical Administrator
The Director of Nursing / Clinical Administrator is responsible for planning, organizing, developing, evaluating and effectively directing the clinical staff and program in order to ensure the delivery of high quality resident care and services consistent with regulations and established clinical be...
Director of Social Services-Skilled Nursing
We are looking for the right Director of Social Services to complete their dedicated team! The campus is in a beautiful and quiet neighborhood that offers the full spectrum of care so the residents can age in place. Director of Social Services - Skilled Nursing. Are you looking for a Director of Soc...
Director of Rehabilition (PTA) In-house SNF
Is responsible for all aspects of therapy operations at the facility in accordance with established policies, procedures, and practices of the company under the direction of the Regional Director of Operations. Responsibilities of the Director of Rehabilitation:. Director of Rehabilitation (Preferab...
Regional Director of Operations SNF
We may be a newer company by name, but our leadership has dozens of years of experience in therapy operations and clinical excellence for SNF/ALF providers. Regional Director of Operations. Therapist with completion of degree in from accredited program and licensed in the state of employment. Need p...