Talent.com
Service Desk Project Manager

Service Desk Project Manager

Nationwide IT ServicesWashington, DC, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Service Desk Project Manager Clearance :

  • U.S.

Citizen (must pass a Federal Background Investigation) Location :

  • Onsite – Capitol Hill, Washington, D.C.
  • Overview Nationwide IT Services (NIS) is seeking an experienced Service Desk Project Manager to lead and oversee Tier 1 and 2 IT service delivery operations for a key client on Capitol Hill.
  • This role serves as the primary point of contact and authorized interface with Government clients, ensuring mission success through effective leadership, communication, and service excellence.
  • The Project Manager will be accountable for the overall performance of the contract , including staff management, compliance, deliverables, and resource oversight.
  • This includes directing service desk personnel, monitoring deliverables, tracking government-furnished equipment, and implementing best practices in IT service management.
  • The ideal candidate is a hands-on leader who thrives in high-visibility environments, excels at enforcing standards, and aligns organizational goals with client expectations.   Key Responsibilities Serve as the Contractor’s single Program Manager and liaison to Government clients.
  • Provide leadership, direction, and oversight to service desk personnel and technical support teams.
  • Develop, enforce, and continuously improve work standards to ensure consistent service delivery.
  • Assign schedules, track progress, and review work for accuracy, compliance, and efficiency.
  • Communicate organizational policies, objectives, and goals to staff and stakeholders.
  • Track and manage Government-provided equipment, both on-site and off-site.
  • Provide regular reports, documentation, and presentations to government leadership.
  • Lead staffing decisions, including hiring, training, and performance management.
  • Ensure compliance with Federal IT security and device configuration standards.
  • Promote continuous improvement and foster a culture of customer-first service excellence.
  • Minimum Qualifications Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related field. 5+ years of experience in managing a tier 1 and 2 IT Service Desk.
  • Proven leadership experience managing personnel across multiple functional areas.
  • Knowledge of IT applications, network services, communications systems, protocols, and industry standards.
  • Understanding of Federal IT security and compliance standards.
  • Strong proficiency in Microsoft Office tools for reporting and communication.
  • Experience providing supervisory oversight and coordinating cross-functional tasks.
  • ITIL v4 Foundations certification.
  • Excellent written and verbal communication skills.
  • Preferred Qualifications Project Management Professional (PMP) certification.
  • Experience working with Project Lifecycle Methodologies (PMLC).
  • Familiarity with Capability Maturity Model Integration (CMMI).
  • Prior experience supporting Federal Government clients in IT service environments.
  • Why Join NIS?
  • Work with a mission-driven team supporting high-profile clients on Capitol Hill.
  • Collaborative, growth-oriented culture with leadership committed to employee success.
  • Competitive compensation and comprehensive benefits package.
  • Professional development opportunities, including training and certification support.
  • Additional Information Must be a U.S.
  • Citizen and able to pass a Federal Background Investigation.
  • This position is onsite only (Capitol Hill, Washington, D.C.).
  • Remote or hybrid work is not available.

    • About Nationwide IT Services :

  • NIS is an IT and Management consulting company and is a CVE-verified Service-Disabled Veteran-Owned Small Business.
  • Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.       Our benefits package includes medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with employer match, paid holidays, PTO (sick / vacation), commuter benefits, an employee assistance program (EAP), and educational reimbursement, as well as pet insurance.  Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.    Powered by JazzHR
    • serp_jobs.job_alerts.create_a_job

    Service Desk Manager • Washington, DC, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Client Project Manager / Service Manager

    Client Project Manager / Service Manager

    Thomson ReutersWashington, DC, US
    serp_jobs.job_card.full_time
    Client Project Manager / Service Manager.The Client Project Manager / Service Manager will manage the strategic relationship and technical growth of one or more customers within the TR / Pagero Advantage...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Project Manager / Desk Officer (TS / SCI with Poly Required)

    Project Manager / Desk Officer (TS / SCI with Poly Required)

    Clearance JobsChantilly, VA, US
    serp_jobs.job_card.full_time
    GCI embodies excellence, integrity, and professionalism.The employees supporting our customers deliver unique, high-value mission solutions while effectively leveraging the technological expertise ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Deal Desk Manager

    Deal Desk Manager

    HiveMQWashington, DC, US
    serp_jobs.job_card.full_time
    HiveMQ empowers businesses to unlock the full potential of their data with the most trusted edge-to-cloud IoT data streaming platform. Built on MQTT's publish / subscribe architecture for seamless and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Service Desk Manager

    Service Desk Manager

    Titan TechnologiesWashington, DC, US
    serp_jobs.job_card.full_time
    Titan Technologies is seeking a Service Desk Manager to provide daily, hands-on leadership for enterprise IT service desk operations in a 24x7x365 environment. The Service Desk Manager will supervis...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Program Manager Service Desk

    Senior Program Manager Service Desk

    OmnisciusAshburn, VA, US
    serp_jobs.job_card.full_time
    Program Manager (PM) for Service Desk Contract.Our client is hiring a Program Manager (PM) to lead a large-scale Service Desk contract supporting a DHS agency. This program provides 24x7x365 Tier I,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    IT Project Manager, Service Desk Manager (NCS) - BCIT

    IT Project Manager, Service Desk Manager (NCS) - BCIT

    City of BaltimoreBaltimore, MD, US
    serp_jobs.job_card.full_time
    Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless oppo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Service Desk Manager - (US Citizen Only)

    Service Desk Manager - (US Citizen Only)

    Elegant Enterprise-Wide Solutions, Inc.Washington, DC, US
    serp_jobs.job_card.full_time
    Job Title : Service Desk Manager.Oversee and manage a team of IT Support technicians, including training, coaching, and performance monitoring. Provides leadership and direction to IT Support team, f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Service Desk Operations Manager

    Service Desk Operations Manager

    Nationwide IT ServicesAshburn, VA, United States
    serp_jobs.job_card.full_time
    Service Desk Operations Manager.Ability to obtain and maintain a Public Trust clearance.Nationwide IT Services (NIS) is seeking an experienced and detail-oriented Operations Manager for a potential...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Enterprise Service Desk Manager

    Enterprise Service Desk Manager

    Clearance JobsWashington, DC, US
    serp_jobs.job_card.full_time
    Enterprise Service Desk Manager.Zachary Piper Solution is seeking an Enterprise Service Desk Manager to join our team in managing a Federal IT Service Desk on-site in Washington, D.In this role, yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Operations Manager u002D Service Desk

    Operations Manager u002D Service Desk

    Clearance JobsAshburn, VA, US
    serp_jobs.job_card.full_time
    Operations Manager - Service Desk.BDR Solutions, LLC, (BDR) supports the U.Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understan...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Service Desk Program Manager

    Service Desk Program Manager

    Nationwide IT ServicesAshburn, VA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Service Desk Program Manager On-site in Ashburn, VA Ability to obtain and maintain a Public Trust clearance Nationwide IT Services (NIS) is seeking a skilled Program Manager II for a potential oppo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Service Desk Analyst

    Service Desk Analyst

    TEKsystemsBaltimore, MD, United States
    serp_jobs.job_card.full_time
    Provide End User technical support in a fast paced single point of contact Service Desk capacity.Primary job function is to respond, handle, diagnose and resolve inbound End User interactions.Ident...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Service Desk Manager

    Service Desk Manager

    Clearance JobsWashington, DC, US
    serp_jobs.job_card.full_time
    Seize your opportunity to make a personal impact as a Service Desk Manager.GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people ar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Service Desk Project Manager

    Service Desk Project Manager

    Nationwide IT ServicesWashington, DC, United States
    serp_jobs.job_card.full_time
    Citizen (must pass a Federal Background Investigation).Onsite - Capitol Hill, Washington, D.Nationwide IT Services (NIS) is seeking an experienced. Tier 1 and 2 IT service delivery operations for a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Project Manager - Managed Services

    Project Manager - Managed Services

    fusionSpanRockville, MD, US
    serp_jobs.job_card.full_time
    Span is a dynamic, fast-paced hybrid and remote work environment that prioritizes innovation, trust, and community in everything we do. We are a team of highly-committed individuals inspired by tech...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Service Desk Manager

    Service Desk Manager

    BRMiBethesda, MD, US
    serp_jobs.job_card.full_time
    BRMi company, is a forward-looking information and management sciences firm that has served clients in biomedical research, public health, and small business sectors since 1981.In 2020, DMS became ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Service Desk PMO Lead

    Service Desk PMO Lead

    OmnisciusWashington, DC, US
    serp_jobs.job_card.full_time
    Project Management Office Lead.Seeking a PMO Lead to manage and oversee service desk related project management activities in compliance with contract requirements and industry standards.This role ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Team Lead – Account Services Desk / Project Manager II

    Team Lead – Account Services Desk / Project Manager II

    ESMAshburn, VA, USA
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers.Team Lead - Accoun...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Service Desk Manager

    Service Desk Manager

    General Dynamics Information TechnologyWashington, DC, US
    serp_jobs.job_card.full_time
    Seize your opportunity to make a personal impact as a Service Desk Manager.GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people ar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.new
    IT Service Desk Manager

    IT Service Desk Manager

    ForterraClarksburg, Maryland, United States, 20871
    serp_jobs.job_card.full_time
    Forterra is a leading provider of autonomous systems for ground-based movement in the working world.Amongst some of the earliest innovators in the field of driverless technology, Forterra is focuse...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours