Customer Experience Manager: Average Salary in Cambridge, MA in 2024

We are seeking a highly skilled Project Manager to lead the development of our prospective client’s improved Customer Digital Experience as part of their service strategy. Co-develop and lead the implementation of a comprehensive customer digital experience based on our customer research and b...

You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer servic...

The Customer Experience Manager is responsible for managing a team of Customer Experience Specialists including leading from the front in supporting the processing of customer inquiries and issues related to our products and services, as well as helping to define the Customer Experience strategy and...

Minimum of 5 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery. We are the marketplace leader in modernizing the Customer Experience network, delivering next level of connectivity between marketing, operations and technology tha...

As the Senior Manager of Customer Experience Portfolio Management, you will be responsible for ensuring the successful planning and execution of the customer journey for a portfolio of non-recurring services engagements. NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focuse...

The Senior Manager, Digital Mobile Experience and Customer Engagement will play a critical role in developing the strategy and roadmap to drive Adoption & Engagement of our consumer experiences with the new Super App. Define and execute on customer vision for engagement across CVS Health Enterprise ...

As the Manager of Customer Experience Portfolio Management, you will be responsible for ensuring the successful planning and execution of the customer journey for a portfolio of non-recurring services engagements. NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on tr...

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Deliver friendly customer service. ...

Required Skills / Qualifications:5+ years of relevant experience in customer experience, digital experience, management consulting, strategic finance, or related strategy positions 2+ years experience in working with state of collaboration and prototyping tools (, Figma, Miro) Preferred Skills / Qua...

In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Store - BOS-BURLINGTO...

As the Manager, Customer Experience, you will have the opportunity to:. The ability to map customer journeys and design engaging experiences across various marketing channels is a key requirement while ensuring alignment with organizational objectives and enhancing overall customer satisfaction. Man...

Working as the Customer Experience Manager you will be responsible for working collectively with all levels of client leadership to create experiences and promotions across the company profile. Craft a culture that delights customers through their end-to-end food journey. Leverage client communicati...

As the Senior Manager, Customer Experience Design you will play a critical role in designing ongoing improvements to the end customer experience. This role will help shape the way in which we deliver a relevant, intuitive customer experience to meet our customers where they are, remove known sources...

The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a man...

Deep understanding of the Program Management, KPIs focused on Customer experience, data analytics, key customer experience operational methodologies, and systems / infrastructure. Proven experience building data models, extracting strategic insights from raw data, and making recommendations to drive...

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...

The Business Operations Manager/Executive Assistant will run the Boston office on a day-to-day basis, be an active member of the Business Operations team, and be responsible for all office events and logistics. Business Operations Manager / Executive Assistant. Responsibilities of the Business Opera...

The Customer Experience and Quoting Specialist serves as the face of Bruker BioSpin to our internal and external customers. Customer Experience & Quoting Specialist. This position is responsible for ensuring a positive and supportive Customer Experience is the core focus from initial inquiry to orde...

The Project Manager is an experienced engineer who has overall supervision of a project by; defining the project, making sure it conforms to the contractual agreement the firm has made to the client, coordinating, and monitoring the work, and delivering a final project on time and within the prescri...

We are seeking a Commercial Roofing Estimator/Project Manager to join our team! You will oversee project planning, scheduling, budgeting, and implementation. Oversee all aspects of construction project from planning to implementation. Allocate resources for assigned projects. Interface with project ...

Developing and executing key account strategic plans (account planning). Ensuring account approval for Vericel products to the highest levels in key accounts. Discovering the current state at targeted accounts specific to burn treatment, including pain points, blind spots, and opportunities for Epic...

At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. ...

Digital Marketing Account Manager: Wakefield, MA– C-4 Analytics. We are currently hiring for a Digital Marketing Account Manager: Wakefield, MA as we look to expand our team and support our growing roster of local and national clients. Who We're Looking For: Digital Marketing Account Manag...

Job Summary: We are seeking a highly skilled and experienced Residential Project Manager with strong estimating experience to join our team. The ideal candidate will be responsible for overseeing all aspects of residential construction projects from inception to completion, ensuring projects are com...

Fanaticism for customer success and satisfaction: we can only succeed with happy, healthy customers. Reach quarterly objectives (software consumption) from a portfolio of assigned customers and help achieve quarterly team objectives, that may vary and on average equal to 40% QoQ utilization growth. ...