Working closely with their DLE or Account Manager, the Customer Success Managers bring their expertise to provide a range of services to customers including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving dig...
A Customer Success Manager (CSM) at Litera is responsible for partnering with our customers to deliver on expectations and drive successful outcomes. Owns customer QBRs that produce usable recommendations to customers, help customers realize ROI, and capture case studies and success stories. A CSM r...
Develop and execute tailored customer success strategies for accounts aligned with business objectives. Assist in mentoring and developing the Customer Success team. Customer Success or Account Management in the Sales and Supply Chain B2B industry. Customer-focused mindset with a passion for exceedi...
Customer Success Manager (CSM). Collaborate with Marketing, Product, and additional Customer Success teams to test the effectiveness of new initiatives and provide continual customer feedback and workflow optimization opportunities. The ideal candidate must be a self-starter who thrives in a fast-pa...
Requisition #1568, Customer Success Manager. Demonstrated passion for delivering exceptional customer experiences and ensuring customer success. Lead the onboarding process for new customers, act as the main point of contact for all things Netwrix, ensuring smooth adoption of our products throughout...
Collaborate with local sales counterparts to meet customer needs and maintain and grow the number of active surgeons. Establish productive working relationships with sales colleagues to support customer onboarding and re-engagement activities. Partner with cross-functional teams to optimize back-off...
As a Manager, Customer Success at Menlo, you must ensure that our customers meet product usage milestones and guide them to achieve their desired outcomes with Menlo Security's product suite. Develop, own and be accountable for success plans that will lead to our customers achieving their desired ou...
Create success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations. The Client Success Manager (CSM) will be responsible for proactively engaging clients and serve as a trusted advisor to our clients, leading to retention ...
Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Experience in customer success or account management within the digital marketing industry. Proficiency with CRM and customer success tools such as Salesfo...
The Customer Success Manager position is a pivotal role for Salt Security and we consider Customer Success and Support at Salt Security to be a strong competitive differentiator. Our most successful CSMs are obsessed with understanding the drivers for successful adoption, and ensuring that our custo...
The Manager of Customer Success leads a team of Customer Success that supports Varonis customers to drive retention, renewals, customer satisfaction, and growth. The Manager of Customer Success will lead a team who supports Varonis SaaS customers in North America by managing a portfolio of customer ...
As a Customer Success Manager, you are responsible for partnering with our key customers to establish bi-directional detailed and proactive communication channels. In this role, you will build strong relationships with all major stakeholders and work directly with our customers to understand busines...
Guide and coach customer executives, managers, and employees through a standardized approach. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates. Craft customer onboarding assets, adapt existing customer onboardin...
Account management: You'll manage a portfolio of key customers to ensure they are successful. Sales, Customer Success or Account Management. Our customers, who include marketers, UX researchers, HR teams and nonprofits, rave about how quick and easy it is to use Tremendous — check the ratings on G2....
The primary objective of the Casualty Customer Success Manager is to work with the Group Vice President and Account Managers in building strong relationships with clients and to ensure they are optimizing Casualty products and services. Diversity of experience and perspective is key to our pursuit s...
You are the champion of customer feedback and their success in being a part of the VSCO community! As a Customer Success Manager, you will be the primary advocate for our customers, ensuring they receive exceptional support and guidance throughout their journey with our products. VSCO is looking for...
We pride ourselves on being a customer focused organization starting with our implementation process all the way through customer success, renewals, and support. Experience in Customer Success or Account Management. Experience with Salesforce and Customer Success tools. Experience working within a s...
We are looking for a Hybrid Customer Success Manager to join our growing Customer Success Team! This person will be responsible for building relationships with both Enterprise and MSP customers to ensure they are satisfied with DNS products and services. Document detailed activity and any updated ac...
Customer Success Manager to specialize in managing State, Local, and Higher Ed (SLED) customers. Customer Success Manager - SLED. Own the Relationship and Overall Success of the Customer:. Work closely with customers to ensure successful onboarding and adoption of our products and services. ...
In your first year as a Customer Success Manager, you will help expand our company’s reach by scaling our CS efforts. Amélie, Senior Customer Success Manager. Co-create communication strategies with Customer Enablement Managers to drive the broadest engagement across our customer base, the most mean...
As a Customer Success Manager, you will play a pivotal role in shaping the success of our partner districts in the United States. Proficiency in CRM Software: Customer Relationship Management (CRM) software is crucial for managing customer interactions and tracking customer success metrics. Are you ...
Customer satisfaction, solution adoption, value delivered to customers, low churn, and growth through upsells are some of the main KPIs for Customer Success Managers. While Account Managers remain the customer's primary point of contact, Customer Success Managers lead the post-sales cycle. The Amade...
As the Customer Success Operations Manager, you will drive customer success by leading cross-functional collaboration efforts, managing the tech stack, and developing efficient processes to deliver exceptional customer-centric solutions and service. Customer Success Expertise: Minimum of 2 years in ...
Redgate is looking for a passionate Customer Success Manager to build long term partnerships with our customers, to simplify and accelerate their journey to success and time to value with our solutions. Reporting to the Head of Customer Success, this is an important role with company-wide exposure t...
The Customer Success Project Manager (CSPM) will work closely with the VP of Business Development in onboarding new accounts/customers. The CSPM will project manage the launch of the products including but not limited to, creation of project timelines, setting up documentation required for productio...