Creates new incidents and requests within our ticketing system for all incoming communications, provides support closure where possible, and if unable to resolve, routes or escalates incidents and service requests to their respective support areas (HR, IT, Facilities and Business Intelligence teams)...
In this role, you will monitor the Help Desk ticketing queues, take email, chat, and phone support calls from MTS's clients, gather information from clients, document and assess their support needs, and perform initial remote troubleshooting over the phone to resolve their issues within agreed S...
Are you seeking a challenging position that provides for personal and professional growth? Do you want to work with mutually supportive colleagues in love with technology and solutions that help organizations succeed? Are you gratified when clients appreciate your work? Do challenges energize you. W...
Maintain and track all support issues and calls within the Support management system; maintain contact and follows-up with employees to ensure quality level of support; interact with users in non-technical, clear terms; adhere to and enforce organization policies, rules, and regulations relating to ...
Level I - II IT Technician: On-site & Remote Support Position. Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having gr...
Administration of ION's ITSM Ivanti Neurons including logging of IT support calls received via walk ups, Teams, email, phone calls, etc. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abili...
Lincoln IT, leading IT infrastructure solutions and managed services provider in the New York Metropolitan area, is currently looking for a Level 1 Field Support Tech. The ideal candidate must have at least 1 to 3 years' experience with Microsoft OS, a variety of desktop applications, and expertise ...
Provide IT support to clients globally, with a focus on banking and trading infrastructure. Assist with resolving technical issues related to high-performance Networking, Cloud, Security, and AI. Experience with Networking, Cloud, Security, or AI technologies. Collaborate with team members in variou...
With the help of the Senior IT Smart Hand Support we can manage Smart-Hand Support assistance, and routine tasks can be streamlined, allowing the internal data centre team to prioritize urgent initiatives and dedicate their efforts. IT Smart Hand service will provide responsive, hands-on service and...
In this role, you will monitor the Help Desk ticketing queues, take email, chat, and phone support calls from MTS's clients, gather information from clients, document and assess their support needs, and perform initial remote troubleshooting over the phone to resolve their issues within agreed SLA...
The Corporate Banking and Transverse system domain within GIT New York organization is segregated into two IT lines in charge of IT projects, applications support & maintenance of business systems. Corporate & Support Functions IT: Finance, Counterparty & Credit Risk systems, Compliance applications...
Prepare for a career as an IT support specialist. Master the most up-to-date practical skills and tools used by IT support professionals and how to apply them in an everyday professional setting. Develop a strong IT foundation in topics including cybersecurity, networking, cloud, databases, and be p...
Were headquartered in NYC, & offer hybrid NY-based (three days/ week in-office) & select, non-NY-based remote positions. ...
Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. The IT Executive Support Engineer will be responsible for providing “White Glov...
Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. The IT Executive Support Engineer will be responsible for providing “White Glov...
Collaborating closely with our Infrastructure Team—which includes network, cybersecurity, and systems—the Director will align IT support with our 5-year technology plan, leverage emerging technologies, and utilize AI to enhance IT services and support. Minimum of 8 years of experience in IT support ...
Trigyn's direct government client has an immediate long term need for an IT Service Desk / Technical Support Consultant in Manhattan, NY. Agents diagnose and resolve basic technology issues adhering to ITIL-based ITSM processes. Provide comprehensive IT technical support to user. NEW YORK CITY HOUSI...
Perform various quality assurance and quality control aspects as they relate to the operations and applications within UNFCU such as identifying and documenting problems within operations and recommending solutions. Function as Level II support resource for systems and applications administered, sup...
The IT Support Specialist at Fila USA IT is pivotal in ensuring seamless desktop and laptop configurations. This role demands adaptability, strong interpersonal skills, and a commitment to efficient problem-solving. Engage with a diverse range of technologies to address support incidents, challenges...
IT SUPPORT SPECIALIST/HELP DESK SPECIALIST/DESKTOP SUPPORT/NETWORK ADMIN . We are providing full time opportunities NON IT roles. ...
Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensur...
We are looking for a self-starter Field Service Technician to deliver quality on-site service to address all computer issues at our different sites. Ability to successfully interact with all levels of management, other IT professionals and end-users. Duties & Responsibilities (includes but, is not l...
KEY ACCOUNTABILITIES:<br /> This position is responsible for governance, implementation and support of IT related activities in the company. The candidate will be liaising with multiple management teams representing IT and gathering business requirements for either infrastructure transactional...
The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves all first level end-user problems; escalates...
We are seeking a versatile IT Support Specialist to join our team, with a primary focus on application support complemented by an understanding of infrastructure to support our operations effectively. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cl...