Job Description
Job Description
Job Overview :
We are seeking a dedicated Field Tech Associate who will play a critical role in ensuring the installation and maintenance of our internet services.
This position is ideal for someone who can work independently, is self-motivated, and can handle all aspects of the job from start to finish.
No prior industry experience is required, but candidates with relevant installation experience or certifications will be prioritized.
Responsibilities :
- Specialize in performing solo installations for residential customers and Multi-Dwelling Units (MDUs)
- Install, maintain, and upgrade wireless internet equipment and services for residential and commercial customers
- Route cables and wiring on the exterior of buildings while maintaining a neat and discreet appearance to ensure minimal visual impact
- Operate a variety of power and hand tools safely and efficiently for installation and maintenance tasks
- Diagnose and resolve networking issues to ensure a reliable internet connection for customers
- Provide excellent customer service by addressing customer inquiries, explaining services, and ensuring customer satisfaction
- Maintain accurate records of installations, repairs, and service requests
- Adhere to safety protocols and guidelines to ensure a safe working environment
- Ensure that installations meet DigitalC standards for quality and performance
- Collaborate with two-person teams as needed to support larger installations and meet business demands
Qualifications / Skills :
- High school diploma or equivalent. A relevant technical or vocational certification is a plus
- No prior industry experience is required, but candidates with experience in installation, cabling, or networking will be given strong consideration
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