We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.
You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.
The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Has experience answering telephone calls and troubleshooting stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems
High school diploma, GED, or equivalent
Field customer complaints when necessary
Communicate with housekeeping to make sure guest rooms are ready
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
General bookkeeping : ensure all hotel guest account information is accurate and up-to-date
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
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