Engineering Service Delivery Manager

ManTech is seeking a motivated, career and customer-oriented Engineer to serve as the Engineering Service Delivery Manager for a program that supports a variety of customer IT requirements with a focus on providing productive and collaborative computer workspace (new or renovated) to support dynamic mission requirements.

Responsibilities include, but are not limited to :

• Lead the strategy and design of IT services to deliver advanced technical solutions to a diverse group of Intelligence Community customers.
• Lead multiple teams comprised of 40+ resources providing end-to-end engineering services to include devices associated with VOIP, audio visual multi-media, workstations, mobility, information assurance, networks, enterprise tools, and ServiceNow.
• Lead collaboration meetings and work with all key stakeholders to define requirements and deliver a refined solution.
• Implement strategies to identify, recommend, design, implement, and capitalize on innovative solutions and automation opportunities to drive efficiencies.
• Develop and measure Performance Analytics to identify opportunities for automation and improvement.
• Responsible for team meeting contractual performance criteria.
• Implement technical and process changes in a highly complex infrastructure environment that spans multiple locations.
• Introduce new enterprise technologies, automations, solutions, and processes to improve availability, management, monitoring, support, and scalability.
• Will participate in some or all the following activities :
• Engineering Services and Implementation Support.
• Surveys.
• Creating Engineering Designs.
• Design Review Boards.
• Engineering Template Development.
• Project Estimation.
• Audio and Visual Equipment Testing and Configuration.

Hours of coverage :

Individual shift may vary, but you will be a member of a team that provides coverage from 6 : 00 a.m. 6 : 00 p.m.

Basic Qualifications :

• Leadership experience in prioritizing, planning, and successfully delivering multiple projects in parallel and in cooperation with a production environment with a large engineering and operations staff.
• Ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base.
• Ability to work in a fast-paced environment with tight deadlines.
• Ability to assess customer needs, meet quality standards for services, and evaluate customer satisfaction.
• Demonstrated expertise providing oral and written communication to the highest levels of management while providing technical leadership to engineering and operational teams.
• Demonstrated experience with development, implementation, and optimization of technology life cycle processes.
• Candidate should have a desired mix of technology, new business proposals, supporting senior management, and technical writing (white papers, point of view documents).
• 5+ years direct knowledge of the customer’s operational environment.
• Five (5) years’ experience directly related to IT Service Management, Design, and Delivery in engineering roles, with projects valued at $20 million annually.
• BA / BS and ten (10) years of experience, or a combination of education and work experience equivalent to 14 years.

Check out the role overview below If you are confident you have got the right skills and experience, apply today.

Preferred Qualifications :

• Experience with ServiceNow ITSM, ITMB, ITAM, ITOM.
• Experience with Tableau & Splunk Analytics.
• Prior experience managing projects from low-mid complexity.
• ITIL v4 Foundation, or higher, certification.

Security Clearance Requirements :

Active and current TS / SCI with polygraph.

Physical Requirements :

• Must be able to remain in a stationary position 50% of the time.
• Must be able to move / traverse within and between buildings and offices.
• Must be able to position self to maintain computers, including under desks and in the server closet.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The person in this position frequently communicates with co-workers, management, and customers; must be able to exchange accurate information.
• Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system / application access, and telecommunications systems.

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