Service Technician

Job Description

Job Description

KO Business Solutions is a professional staffing firm in the Chicagoland area. We match talented professionals with reputable employers.

Our valued client in the custom business and smart home integration is growing and in search of a Service Technician.

Our client is the leader in residential technology integration, bringing innovative and high-performance systems to homes across the Midwest.

Their projects range from sophisticated home theaters to comprehensive smart home solutions. Their clients love their passion, creativity, and meticulous attention to detail.

Our client is seeking an extremely motivated and detail-oriented Service Technician to join their dynamic team. If you are motivated to grow your career, they have a seat for you!

Payrate : $35 / hr-$45 / hr

Location : Northbrook, IL

The Role

As a Service Technician, you are on the front lines, ensuring that our clients’ technology systems work flawlessly. Your day-to-day involves troubleshooting everything from basic TV settings to complex lighting programming.

You’re not just fixing problems; you’re providing peace of mind. Your technical expertise, coupled with your ability to educate clients, will make you an invaluable part of a great team.

What a Day Looks Like

Your day is dynamic and client-focused. You’ll start by responding to service requests via the service platform, diagnosing and solving technical issues that vary in complexity.

Beyond troubleshooting, you’ll spend part of your day on-site, offering hands-on support to project teams or conducting system maintenance and updates.

Your insights from the field will also contribute to innovating our service offerings back at the office. Throughout, your ability to interact with clients, understand their needs, and provide clear, helpful guidance is key.

You’re not just a technician; you’re an ambassador of the experience, embodying the company’s core values with every interaction :

• Be Dependable : Clients rely on you for solutions that make their lives easier.
• Be Willing to Learn : Every challenge is an opportunity to grow and enhance your expertise.
• Go Above and Beyond : Your commitment to service transforms client frustrations into satisfaction.
• Be Adaptable : You’re ready for anything, from quick fixes to complex system integrations.
• Positive Attitude & Team Player : Your approachable demeanor and teamwork make every service call a positive experience.

Requirements

What We’re Looking For

• A passion for technology and solving technical issues, with a knack for everything from simple fixes to complex system programming.
• Strong interpersonal skills to educate and engage with clients, ensuring they feel supported and valued.
• Proficiency in the tools and software used by our System Designers / Engineers, applied to real-world troubleshooting and fixes.

This includes Control4, Josh.AI, Lutron (HomeWorks) and networking platforms Ruckus, Ubiquiti and Araknis

A proactive, problem-solving attitude, eager to contribute to team projects and service innovation.

Benefits

We offer :

• Competitive hourly wage and opportunities for overtime and profit sharing
• Comprehensive benefits package including health, vision, and dental.
• Generous paid time off.
• Company-provided service vehicle
• Life insurance.

Job Type : Full-time

INDKO

Pay : $35.00 - $45.00 per hour

Expected hours : 40 per week