We are seeking a motivated and detail-oriented Travel Customer Experience Associate to join our dynamic team. In this role, you will be responsible for ensuring that every client’s journey is seamless, from the initial inquiry to post-travel support.
You’ll work closely with our travel advisors and sales teams to provide exceptional service, resolving issues and enhancing the overall experience for our valued customers.
Key Responsibilities : Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback related to travel bookings and services.
Assist customers in resolving any pre-travel, in-transit, or post-travel issues, such as itinerary changes, cancellations, and special requests.
Collaborate with travel agents and other departments to ensure customer needs are met in a timely and efficient manner. Provide personalized travel recommendations and information on destinations, accommodations, and transportation options.
Manage and update customer profiles, ensuring accurate records of preferences, travel history, and communication details.
Monitor customer feedback and identify opportunities to enhance service quality and overall customer satisfaction. Support the sales team by assisting with client follow-ups, confirming reservations, and ensuring all travel documents are accurately processed and delivered.
Keep up to date with travel trends, policies, and any relevant industry regulations. Use customer service management software (CRM) to track interactions and ensure a smooth customer journey.
Assist with any special projects related to improving the customer experience or expanding service offerings. Requirements : Previous experience in customer service, preferably within the travel industry.
Strong communication skills, both written and verbal. Proficient in handling customer inquiries and problem-solving. Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Knowledge of popular travel destinations, airlines, and accommodation options is a plus. Familiarity with CRM systems and other customer management tools.
A customer-first mindset, with a passion for delivering outstanding service. Flexibility to work in a shift environment, including some evenings and weekends.
Benefits : Competitive salary and performance-based bonuses. Travel discounts and perks. Opportunities for career growth within the company Powered by JazzHR
Customer Service & Sales Support- REMOTE
Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose ...
Remote Customer Service Rep (No Experience) - Earn $25/hr-$45/hr, Full-Time/Part-Time, Flexible hours
...
Homesite Bilingual Customer Service Representative (Remote)
You will be the first contact for Homesite-CONNECT customers (advisors, clients, and relationship partners) for service issues, requests, procedures, and account information. You will develop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to ...
Customer Service- Data Entry Clerk / Typing - Work from Home/ Remote
You will find both full-time and part-time remote opportunities in a variety of career fields. ...
Customer Service Sales Representative Remote
Sales or customer service experience is advantageous but not mandatory. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. While this position is remote, you will have lots of support. A strong desire to help others: provide valuable a...
Remote Customer Service for Travel
Whether you're a seasoned traveler or simply have a knack for customer service, our remote Customer Service for Travel opportunity welcomes individuals of all backgrounds. Are you passionate about travel? Do you dream of helping others plan their perfect getaways? Welcome to an exciting virtual busi...
Technical Support / Customer Service Representative (Remote)
This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Technical Support / Customer Service Representative. Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet....
Remote --- Automotive Customer Service Representative
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Customer service experience preferred. Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered busi...
Customer Service Representative - TurboTax (Remote)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Data Entry - Remote Work - Customer Service – Survey Panelist
Remote Work at Home Customer Service - Data Entry Work From Home $125 TO $275 Daily!. We are recruiting those who have a background in health care, warehouse worker, delivery drivers, customer service, etc - we welcome all backgrounds so long as you're ready to learn. You will find both full-time a...