Payments Digital & Design Product Strategy Manager – Vice President

This job is with JPMorganChase, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

As a Digital Strategy Product Manager in Payments’ Digital & Design , you are an integral part of the team that innovates new digital product offerings and leads the end-to-end product life cycle.

As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job Responsibilities

• Help drive the development of the product vision for Global Banking and Payment’s digital offerings (including online, mobile, API).
• Lead strategy initiatives for the Digital & Design organization, fostering innovation, collaboration, and customer-centricity.

Support leadership, promote vision internally and externally to clients and prospects, as well as to the external analyst / consultant community.

Ensure the firm’s digital channels maintain a market-leading position and perform well in external benchmarks. Drive strategic market / competitive intelligence agenda;

partner with internal Marketing and Research teams, external consultants and analysts, on competitive intelligence and market studies to support the Digital and Design innovation roadmap.

• Continuously assess the client needs, stay up to date on the latest competitor offering and emerging market trends across Payments, Trade, Merchant Services for focus markets / segments and work with Global Channels Product to develop a roadmap and deliver a winning client proposition.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Support development of internal and external thought leadership to promote Digital Channel capabilities.
• Collaborate with Marketing to develop a differentiated value proposition for target client segments and personas.
• Serve as the primary point of contact with Business Management to ensure bilateral alignment with key business metrics / KPIs / projections.
• Oversee the development of sales collateral to ensure Global Banking Sales are able to communicate Digital & Design strategy and offerings to clients and prospects.

Support digital marketing campaigns across various channels, such as social media, email, and search engine marketing.

Collaborate across Digital and Design and Product on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Experience in Payments product and digital experience.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Familiar with digital channel capabilities (including online, mobile, and API).
• Experience developing strategic assessments and competitive intelligence reports.
• Exposure to product development life cycle, technical design, and data analytics concepts.
• Experience supporting change within organizations and engaging with stakeholders across multiple functions.
• Effective brainstorming with others.
• Strong organization, communication (both written and verbal), and management skills.

Preferred Qualifications, Capabilities, And Skills

• BA / BS in Management, Strategy, Administration, Communications, MBA or related graduate degree.
• 3+ years professional experience in a bank or other financial institution, consulting firm, and / or software company.
• 2+ years’ experience working with Payments Sales, Product, and Marketing leaders.
• Demonstrated prior experience working in a highly matrixed, complex organization.

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