Customer Service Specialist
Receive and place telephone calls, fill out and verify information on forms or records, as well as proofread to verify that forms are completed properly.
- Receive customer inquiries about a product or service. Provide information to callers regarding a product or service.
- Record and confirm customer orders, complaints, or service information. Direct calls for further problem resolution.
- Skill in inputting and accessing information on paper, PC, or CRT.
- Skill in using database, data entry, or single Windows software.Skills PreferredExperience Required
Minimum 1 year proven experience in customer service roles, preferably in a call center retail or similar environment
- Proficiency in using computers and familiarity with data entry software
- 45 wpm
- Strong communication skills, both verbal and written
- Excellent organizational and multitasking abilities
- Ability to work efficiently in a fast-paced and dynamic environment
- Flexibility to work varying shifts, including weekends and holidays experience
Education Required
- High school diploma or equivalent; additional education or certification in customer service is a plus
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