We are seeking a 100% REMOTE Technical Support Analyst for a client, that will work PST hours : 11AM-6PM (PST). Seeking a reliable resource that is okay with high call volume, handling 30-40 calls daily, working with Active Directory, VPN, O365 and able to follow documentation and keep up with ever changing environment.
Client : Healthcare
Schedule : 11AM-6PM (PST)
Onsite / Remote : 100% REMOTE
Pre-Placement : Background & Drug Screen Required
Duration : 3-6 month Contract to fulltime
Environment / Job Scope :
- They provide training for EHR applications they support, need someone that is open to learning, adaptable for this remote role, someone reliable that will be able to take calls in queue.
- Pick up things fairly quickly. Shadowing and reverse shadowing
- Ability to adapt to the way that they do things, resource will be working with proprietary software, they will train someone and have them get their hands on it to understand how it works
- Looking for 1 technician to fill this role
- What proprietary systems / programs? EHR, (Asana, bifrost, data dog, dbhog software, Docusign, Epi Analyst, epi portal, epi image, etc.
just to name a few WILL TRAIN!
Day to Day :
- Purely providing Application support, (they will train on the how to's, documentation in place, they just have to be able to retain info)
- Handling 30-40 calls daily , they support roughly 15K users for EPI software, they are integrating into Optum, supporting applications
- Handling tickets through slack, phone calls : 60 calls daily over all
- Assist with Active Directory for password resets, MFA / SSO, Zscaler, VPN issues, etc.
- Identify Hardware issues, verify or confirm the issue, send over to the hardware team
- Working with Google Docs / Google Workspace for documentation, they are slowly migrating over to O365
- They are a Windows Environment , there are some MAC's (mostly Windows troubelshooting)
- Training will depend, slated for 2 weeks for training
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