Job Description : Pay Rate : / hr
Shift : : am- : pm EST
o Answer Inbound calls per day
o Make Outbound calls per day
o Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
o Accurately identify and escalate AE / PQC to client within business day
o Field caller complaints and escalate via the request for supervisor process
o Respond to sample accountability emails within hours of receipt
o Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX)
o Data & Documentation management (DTP and mailbox usage)
o Attendance and On phone percentages (% or better)
o Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure
Qualifications :
o High School graduate (some college preferred)
o - years customer service experience within a inbound call center environment
o Above average computer skills
o Exceptional written and verbal communications
Comments for Suppliers :
EEO :
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