Community Health Navigator (CFHC) - Chestnut Health Systems

OverviewChestnut Health Systems is seeking a full-time Community Health Navigator for our Bloomington, IL facility. A Community Health Navigator (CHN) is a trusted member of the community and acts as a liaison to offer education specific to digital applications and community resources available that may improve a client’s wellness journey.

The CHN is responsible for promoting healthy behaviors, building relationships between the community and health / social services, and increasing access to resources aimed to improve quality of care and outcomes.

The CHN will conduct virtual visits to assess the client’s well-being and will address social determinants that may hinder their ability for self-care;

in-person visits may occur depending on the client’s need. In addition, the CHN is expected to be competent and capable of coordinating community outreach, access to providers through the use of digital instruments to facilitate remote physical exams and remote technology operations in order to provide direct health services and linkage despite barriers such as transportation, internet access, etc.

Chestnut Health Systems is a leading provider of behavioral and primary health care services. Over four decades, Chestnut has grown to over 700 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Central and Southern Illinois.

We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers.

Chestnut also conducts research and training throughout the U.S.A. Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.

Responsibilities Function as a reliable intermediary between clients, community-based organizations, and healthcare providers to reduce socio-economic and cultural barriers between clients and institutions.

Establish collaborative relationship with clients using a variety of mediums (in-person, telephone, video call, text, IM in order to assists clients in accessing OSF digital health related services, targeted kits / supplies, and understanding care guidelines and instructions), as well as helping them navigate the healthcare system while recognizing the model of care the client needs.

Utilize Telehealth and networking systems to connect clients to providers (PCP, specialist, etc.) in real time during off-site visits and troubleshoot systems / equipment in the field;

if the client does not have a PCP, work to establish the client with a provider. Maintain all required records, documents, reports, and files as required while strictly adhering to policies and procedures in place.

Participate in outreach events and maintain awareness of resources in the community in order to address client questions about them.

Participate in committees , workgroups , and meetings to assist in the development of Center and community programs . Support interventions consistent with the following treatment philosophies : patient centered, trauma informed, recovery oriented and strength based.

Promote Chestnut's culture of customer service excellence through the adherence to Chestnut's behavioral standards for customer service.

Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including, but not limited to, financial and client information.

Satisfy all performance metrics including those related to productivity and service delivery. Perform other duties as assigned, required, or specifically negotiated with supervisor.

Qualifications Must have a high school diplomaor equivalent. Must have demonstrated experience assisting others in navigating the health care system or advocacy work for at least 2 years or have a Bachelor's degree.

Must successfully complete training and obtain Community Health Worker certification within six (6) months from date of hire.

Requires basic computer skills and experience to include MS Word & Excel, email, and an electronic medical record (EMR).

Valid driver's license, private automobile insurance ability to be insurable, preferred. Satisfactory completion of Chestnut’s background checking process.

SKILLS, KNOWLEDGE, AND EXPERIENCE REQUIRED : Community Health Navigator I must be a trusted member of the community capable of acting as a liaison to Medicaid population and health institutions, capable of developing public health seminars, and navigating digital systems to reduce client barriers to access health care.

Are you intrigued by this job but don’t meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace.

If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway! We’d love to explore the possibilities with you.

Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities.

We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care.

Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.

Chestnut offers a new salary structure and robust benefits! EOE Minorities / Females / Veterans / Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.