Job Description
Job Description
We are seeking a Customer Service Representative to join our team! You will be responsible for supporting day-to-day activities of the field service technicians as well as providing quality service and solutions to our clients.
Responsibilities include :
- Schedule and coordinate service calls to available Field Service Technicians and / or route calls to the appropriate personnel
- Maintain on-going communications with current clients in an appropriate and timely manner
- Maintain data integrity in our E-Automate service system by completing work within the proper time-frame
- Follow-up with the customer on service calls when complete by providing prompt guidance
- Responsible for communication on all open and pending service calls to customer
- Process defective parts repair claims when necessary
- Responsible for supplies replenishment orders for our print management contracts
- Invoicing of Print Management Agreements & Service Agreements
- Verify and maintain customer contact and database information
- Responsible for handling light shipping of parts and supplies utilizing the UPS system
- Experience with E-Automate, OMD, ACT and Microsoft Office software is a plus
Qualifications :
- Ability to work independently and effectively within a team-oriented environment.
- Excellent communication skills (verbal and written), email and on the phone.
- Must possess a great attitude, have excellent organizational skills and time / task management skills to prioritize & make decisions
- Must confidently provide work direction to field personnel and improve performance outcomes
- Two to 3 years + related experience and / or training in customer service, dispatching or equivalent combination of education and experience
E04JI802hu9e406vx3g
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative
The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!. Customer Service Representative. The customer service representative will check in members, provide tours of the club and sign...
Customer Service Representative - State Farm Agent Team Member
As a Customer Service Representative - State Farm Agent Team Member with Adam Webber - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help peop...
Customer Service Representative, Afternoons
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative
For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of...
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative - Intuit (Remote)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative, 3rd Shift
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative, Overnights
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative, 2nd Shift Weekends
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...