HFMG Patient Services Representative - Ear Nose Throat

JOB DESCRIPTION

Description

POSITION SUMMARY

To be fully engaged in providing No Harm / Quality, Customer Experience, and Stewardship through friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties.

PRIMARY ACCOUNTABILITIES

• Responds to customer’s needs in a timely and professional manner.
• Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party;

takes complete and accurate messages.

• Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
• Obtains demographic and insurance information from patient and inputs data accurately into the patient management system.
• Obtains required signatures on consents and distribute patient information and compliance literature.
• Verifies patient’s insurance eligibility utilizing assigned tools, updates information in patient’s account as needed.
• Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient.
• Collects all current and past-due patient responsibility balances prior to services being rendered.
• Performs daily reconciliation, balancing, and cash out procedures and enters payment into practice management system.
• Prepares the next day’s work for all scheduled patients.

Qualifications

MINIMUM QUALIFICATIONS

• Education : High School diploma or equivalent.
• Work Experience : 1 year customer service experience.
• Knowledge / Skills / Abilities : Working knowledge of Microsoft Office applications, organizational and communication skills, excellent customer service skills.

PREFERRED QUALIFICATIONS

• Certification : CPR Certification.
• Knowledge / Skills / Abilities : General knowledge of healthcare terminology and abbreviations, previous healthcare experience.

PHYSICAL REQUIREMENTS Sedentary

• Majority of time involves sitting or standing; occasional walking, bending, stooping Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and / or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined, on site or remote.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Job :

Clinic Clerical Support

Organization :

Health First Medical Group LLC

Primary Location :

United States- Florida - Brevard County- Melbourne

Schedule : Full-time

Full-time

Shift Times :

8 : 00 am - 5 : 00 pm

Job Level : Associate

Associate