Office Operations Coordinator

At SOM, we are a collective committed to shaping a better future for our clients, communities and planet. We aspire to create the most sustainable, impactful work through creative, interdisciplinary teams with all the resources and diversity of a global firm.

We value those who are passionate about excellence, innovation, integrity, inclusivity, and collaboration. Together we can achieve great things.

Success at SOM Means

Ideas : We believe in a meritocracy of ideas. We look to everyone to actively contribute to the discourse in the firm.

Knowledge : We believe that expertise is the result of lifelong learning. We are not expected to know everything, but rather to passionately pursue answers, develop new skills and deepen our knowledge.

Product : We strive for excellence in the concept, quality, and delivery of our work.

Individual : We value individuals who bring the highest standards of professionalism and personal integrity in the way they work.

Each person can develop and contribute their wealth of attributes, skills and knowledge to support the overall health of the firm.

Team : We value the power of interdisciplinary integration. A positive team culture in which everyone collaborates openly towards common goals is essential.

Firm : We have a history of making transformative contributions to the profession and our communities. We are constantly innovating and attempting to bring new approaches, solutions and processes to our work.

Position Responsibilities

The Operations Coordinator will work as part of the office services team and focus on facility, food, beverage and mail responsibilities.

This individual will work collaboratively with other team members to ensure a high level of functionality within the office.

Responsible for consistent facility and conference room checks / walk-through ensuring a clean and organized appearance

Meeting / conference room set-up / break-down including food and beverage stations, charging of IT equipment, movement of furniture for various configurations, proper trash, and recycling disposal, etc.

Coordinate with internal staff, external clients, and catering companies for food and beverage orders for meetings, lunch and learns, lectures and special events;

provide support at large events as needed

Assist with conference room reservations for meetings and events

Responsible for the daily appearance and stocking of office kitchens and maintains

associated equipment, including but not limited to, dishwashers, high-capacity coffee machines, ice makers, water taps, etc.

Responsible for replenishing coffee throughout the day, refrigerator clean-up, pantry organization, etc.

Manage kitchen supply inventory and place orders for general supplies as well as special partner requests

Handle stocking of office supplies

Manage the mail distribution process; outgoing, incoming, and interoffice

Send, receive and distribute FedEx, UPS, USPS, and messenger service packages; handle special shipping needs as required;

experience working with international shipping and freight carriers is a plus

Assists with storage inventory management and logistics

Provides support during staff moves and office cleanup efforts

Responsible for setting up new hire workstations

Maintenance of multi-function printers; support staff with printing issues

Watering and maintenance of the green wall located on the 10th floor

Provides reception coverage and greets all SOM visitors in a pleasant and helpful manner

Serve as member of the SOM safety and evacuation team

Serve as the first point of contact in responding to operations requests from staff

Assists with communication, scheduling, coordination and follow up of contracted services.

Ability to occasionally work outside of regular business hours as needed

Ensures office space meets SOM standards

Assists Office Management to meet requests for all office-related matters and performs various facility duties and engage in other projects as needed and assigned

Minimum Qualifications

High school diploma; Bachelor’s degree preferred

Minimum 1-year experience in a professional office setting; hospitality and / or service-focused role

Must possess problem-solving skills and initiative

Strong attention to detail, time management, and prioritization skills required

Ability to follow directions and procedures from others and manage multiple

responsibilities in a fast-paced environment

Excellent communication and interpersonal skills; working effectively with the public and SOM staff

Valid driver’s license

Occasional heavy lifting required

Software skills including Microsoft Office, Gmail, and calendaring experience

Strong knowledge of general office practice and procedures

Must be reliable, dependable, and have superior attendance

Ability to be on-premise daily

Are you ready to join a team of creative professionals working on transformational projects around the world? Take advantage of this exciting opportunity to build a better future with SOM.

Our Benefits :

Health and Wellness : Medical, dental, vision, disability, and life & accident insurance

Savings : 401K matching, pre-tax spending accounts, and employee discount programs

Work / Life Balance : Hybrid / Flexible schedules, paid family leave, paid vacation, backup child and elder care, and an employee assistance program

Professional Development : Reimbursement for professional licenses, associated renewals, and exam fees as well as specialized in-house career development

Compensation for this role is based upon experience, qualifications, location, and education and typically ranges from $48,000 - $55,000.

Our Culture :

Our creative, interdisciplinary teams work like small, dynamic studios, with all the resources and diversity of a global firm.

Here, you’ll collaborate with industry experts on some of the most exciting and transformative architecture, engineering, and planning projects in the world.