Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Member Services Representative
As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. Member Services Representative. A role with United FP is an opportunity to be a part of something special. ...
Part Time Member Service Associate (Monday, Wednesday, Friday)
In this part time Member Service Associate position, we rely on you to effectively assist our members with all of their financial transactions while providing exceptional customer service. As needed, you recommend and sell products and services, and direct members to various departments for specific...
Cashier Team Member (front End Service) - Part Time
Cashier Team Member (Front End Service) - Part Time**. NYC CANDIDATES:** As mandated by New York City any New Member hired or Team Member transferring into NYC locations must be prepared to upload proof of having received at least one dose of a COVID-19 vaccine to Workday on their hire date. Locatio...
Member Services Representative - MORNING
Schedule member services: tanning, etc. Facilitate payment of member services in accordance with company procedures. Greet all members & guests with a smile and wish them well as they exit the club. Check in all members and guests in accordance with company procedures. ...
Part Time Team Member
Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. The Team Member's responsibility first and foremost is to deliver a premium customer experienc...
Part-Time Wound Care RN, In-Home Services - Birmingham, AL
This is a Part-Time, DAYS ONLY, Role with NO CALL & NO WEEKENDS!!! . We have built the industry’s only complete in-home wound management program driven by clinical expertise, evidence-based guidelines, and innovative technology to deliver real-time responsive care plans, thereby standardizi...
Part Time Team Member / Homewood Store
Do you have a passion for the outdoors? Are you energized by serving customers and are willing to go the extra mile? We may have your dream job!.At Alabama Outdoors we are serious about providing an awesome customer experience!.We are looking for friendly and engaging sales people.You should love th...
Member Services Representative
As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. Member Services Representative. A role with United FP is an opportunity to be a part of something special. ...
Member Services Representative
As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. Member Services Representative. A role with United FP is an opportunity to be a part of something special. ...
Receptionist | Imaging Services | Part Time
The Receptionist is responsible for clerical functions within Imaging Services, including accurately recording all clerical information as it relates to exams. The Receptionist will be responsible for the management of all files associated with Imaging Services to accurately maintain patient records...