Service Desk Technician

Patrick Industries is hiring an experienced, full-time Service Desk Technician to join our growing IT Department .

The Service Desk Technician provides support to internal customers via phone, email, and computer chat, using technical knowledge and company resources to diagnose and resolve basic computer, application, system, device, access, or performance issues.

Patrick Industries is a leading manufacturer and distributor of components products and building materials serving different industries throughout the United States including RV, Manufactured Housing, Industrial and Marine segments.

With locations in 23 states, Patrick is a Company with a strong network of meaningful relationships with our brands and customers.

This position would require 25% of time traveling to offices located in Elkhart, Indiana.

Required working hours are in the Eastern Standard time zone.

Responsibilities and Duties : The Service Desk Technician will be responsible for supporting internal customers within Patrick Industries to resolve complex issues requiring detailed systems and applications knowledge.

Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.

Documents incidents using help desk systems or tools.

Escalates problems to appropriate levels or teams to achieve issue resolution.

May support installs or upgrades of software or devices, set up user profiles, or reset passwords.

Provide on-site and remote support for software and hardware issuesOperating system and application installation / configurationComplete documentation of technical issues and resolutionsPerform setup and troubleshooting of end user equipmentInstallation of pre-configured networking hardwareProperly evaluate situations and immediately provide effective solutionsSupport users in the use of computer equipment by providing necessary training / adviceManage Service Desk tickets in a timely mannerRespond to customer issues via phone, email, and computer chatRun diagnostics to resolve customer-reported issuesInstall, make changes, and repair computer hardware and softwareFollow-up with customers to ensure issues are resolved