Sales Administrator
Description :
As a Sales Administrator, you will play a crucial role in supporting our existing customer base. Your primary responsibilities will involve outbound calling to maintain relationships and drive sales opportunities.
Here's what you'll be doing :
1. Customer Outreach : Initiate regular check-in calls to existing customers to build rapport, assess their needs, order supplies, and assist.
2. Telemarketing : reaching out to leads and potential clients to work with our sales team.
3. Sales Appointment Setting : Schedule and coordinate sales appointments for our sales team, ensuring a smooth transition from lead to potential sale.
4. Lease Management : Monitor lease expirations and proactively contact customers to discuss renewals, upgrades, or other options to meet their evolving needs.
5. Run-Out Management : Identify and contact customers approaching the end of their product or service life cycle, offering options for upgrades or replacements.
6. Customer Engagement : Keep customers informed about new products, promotions, and offerings to maximize sales opportunities and customer satisfaction.
7. Data Management : Maintain accurate customer records, interactions, and feedback in our CRM system to track progress and improve customer engagement strategies.
8. Problem Resolution : Address customer inquiries, concerns, and issues promptly, escalating complex problems to the appropriate team members when necessary.
9. Sales Reporting : Assist in compiling and analyzing sales data and customer feedback to identify trends and opportunities for improvement.
10. Collaboration : Work closely with the sales team, marketing, and other departments to align strategies and achieve sales targets.
11. Other duties as assigned.
Join our team as a Sales Administrator and be an integral part of our mission to provide exceptional support to our valued customers while driving sales growth.
Requirements :
- Excellent communication and interpersonal skills.
- Proven experience in outbound calling or customer support roles.
- Strong organizational skills and attention to detail.
- Knowledge of CRM software and sales tools.
- Ability to work independently and as part of a team.
- Sales-oriented mindset with a focus on customer satisfaction.
- Flexibility to adapt to changing customer needs and sales priorities.
PI3b0bdbddbcf5-26289-33854770
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