Technical Sales Account Manager

Company Overview : East Side Plating is a leading provider of metal plating and finishing services, committed to delivering superior quality solutions to the manufacturing industry.

We are currently seeking a motivated and detail-oriented Technical Sales Account Manager to join our team. This role involves both inside and outside sales, offering a dynamic and rewarding work environment with a competitive salary and commission structure.

Responsibilities :

Customer Interaction :

• Respond directly to customer requests for estimates both online and in person.
• Build and maintain strong relationships with new and existing customers.

Technical Assistance :

• Offer technical support concerning specifications, materials, and process chemistries.
• Provide detailed information and guidance on our metal plating and finishing services.

Sales Development :

• Identify and target new sales opportunities.
• Conduct follow-ups both internally and externally, including off-site meetings with customers.
• Develop and implement sales strategies to achieve company goals and targets.

Internal Coordination :

• Provide clarifications on part movement, processing, and handling of quoted products to shipping, quality, scheduling, and departmental managers.
• Coordinate with various departments to ensure customer requirements are met efficiently.

Quality Support :

• Assist the Quality department with resolving issues related to non-conforming products.
• Ensure that quality standards are maintained and customer satisfaction is achieved.

Data Entry :

• Review and input data for unquoted incoming products to generate printed instructions for the production floor.
• Maintain accurate records of customer interactions and transactions.

Qualifications :

• Proven experience in sales, preferably in the metal plating and finishing industry.
• Strong understanding of metal plating processes and applications.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to build and maintain strong customer relationships.
• Self-motivated, goal-oriented, and able to work independently.
• Strong basic math skills, including in geometry.
• Proficient in Microsoft Office Suite.
• Valid driver's license and willingness to travel as needed.

Education :

Bachelor's degree in Business, Marketing, Engineering, or a related field is preferred; or, alternatively, related experience.

Benefits :

• Competitive salary with commission-based incentives.
• Benefits package including health and dental insurance, paid time off, and holidays.
• Professional development and training opportunities.

Why Join Us :

• Be part of a reputable company with a strong presence in the industry.
• Opportunity for professional growth and development.
• Collaborative and supportive work environment.
• Become a team member of the East Side Plating family!
24 days ago