We are seeking a highly organized and customer-oriented Remote Cruise Specialist to oversee and manage the reservation process for our clients.
This remote, entry level role is pivotal in ensuring a seamless booking experience while maintaining high standards of customer service and operational efficiency.
Key Responsibilities :
- Manage Bookings : Oversee the booking process, including reservations, scheduling, and client communications.
- Customer Service : Provide exceptional customer service by addressing inquiries, resolving issues, and handling special requests promptly and professionally.
- Client Relationships : Build and maintain strong relationships with customers, ensuring repeat business and customer loyalty.
- Handle Cancellations / Amendments : Manage booking changes, cancellations, and refunds, ensuring customers are informed and all updates are accurately recorded.
- Provide Recommendations : Offer clients personalized advice, including destination suggestions, accommodation options, and transportation arrangements based on their preferences, budget, and needs.
- Stay Updated on Conditions : Monitor global advisories, restrictions, and safety concerns, informing customers about potential risks or disruptions.
- Offer Guidance : Advise clients on visa requirements, documentation, health precautions, and necessary vaccinations depending on destination.
- Planning : Assist customers in creating detailed itineraries, incorporating must-see attractions, activities, and dining recommendations.
- Cultural Insights and Tips : Provide destination-specific cultural tips, local customs, and etiquette to ensure customers have a smooth and enjoyable experience abroad.
Requirements :
Experience : Proven experience in a customer service, booking, or scheduling role. Experience in hospitality, customer service, or events is a plus but not required.
Entry-level position and training provided.
- Communication Skills : Excellent verbal and written communication skills, with the ability to interact professionally with clients.
- Organizational Skills : Strong attention to detail and ability to manage multiple tasks and priorities simultaneously.
- Problem-Solving : Capable of resolving customer issues efficiently and effectively while maintaining a high level of customer satisfaction.
- Technical Skills : Proficient in booking software, CRM systems, and Microsoft Office Suite.
- Time Management : Ability to work under pressure and meet deadlines.
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