Program Coordinator- 4244

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community.

In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

We have 50 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development.

We are an employer of choice for anyone interested in a meaningful career in the social services field.

BronxWorks is hiring (1) Program Coordinator for BronxWorks Care Coordination Program

Qualifications (education, professional certifications or licenses, experience, proficiencies)

• Master’s degree preferred; bachelor’s degree required.
• Two years of related experience preferred.
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment.
• Bi-lingual Spanish-speaking strongly preferred.

Essential Duties and Responsibilities

• Maintain case records and statistics for program.
• Assist the ADD in recruiting and training direct service staff.
• Administer personnel policies and procedures under the guidance of the ADD.
• Develop regular communication with contract managers for programs supervised, act as liaison with funding source.
• Ensure all programs meet contractual goals and reporting requirements.
• Monitor program progress and submit all required reports to funding sources, including government and private sources.
• Submit internal progress reports on a monthly basis, or more frequently as required.
• Plan and develop budgets, and work with ADD and fiscal staff to ensure that collection of payment from funding source is current.
• Complete monthly staff performance reports for all staff supervised.
• Monitor staff performance, including performing case reviews and structured observations.
• Participate in, and encourage staff to become involved in, agency events.
• Review all staff documentation, including but not limited to progress notes, assessments, and Care Plans.
• Provide direct services to clients.
• Perform additional duties as assigned.

Program Specific Responsibilities

• Complete chart reviews in collaboration with CQI staff to ensure that all program and funder requirements are being followed and that all recommended services and / or service interventions and frequency of each service is appropriate
• Provide oversight and feedback on all service plan reviews, assessments, and other case record documentation.
• Provide crisis interventions and manage emergency situations appropriately.
• Actively engage the clients who are absent or stop participating in services by conducting appropriate outreach based on the resident's needs, to maintain continuity of services.
• Collaborate with program’s Outreach team to continue growth of the program and identify appropriate referrals and successful strategies that increase enrollment.
• Collaborate with CQI staff to ensure successfully monthly billing for the program.
• Identify areas of growth for staff and lead clinically focused trainings on variety of mental health topics and interventions.
• Coordinate with CBC and extended Medicaid billing providers and partnerships.
• Develop and update policies and procedures for the program.
• Responsible for direct supervision of BCCP Care Managers, including weekly supervisions.

Skills / Abilities

• Strong writing and oral communication skills.
• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and / or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and / or fieldwork.
• Ability to bend and retrieve objects and / or documents.
• Ability to travel in the boroughs of New York City via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and / or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law.

This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process, please contact .