HR Service Delivery Consultant

Overview :

You Are an innovative, strategic, and results-oriented leader with a strong background in HR Service Delivery transformations, including Employee portal, Knowledge Management, and Case management solutions.

You know how to build relationships and collaborate across teams to influence and drive change. You know how to motivate and develop your team so they can navigate ambiguity, adapt on the fly, and collaborate to ensure projects are delivered on time, on budget, and at the highest quality.

Are you ready to join our team?

The successful candidate for this role will be responsible for leading the HR Service Delivery track of our client’s HCM implementation and will build the strategy and drive the implementation of this critical stream of work.

This role will partner with a team of HR, IT, and Business leaders to transform and implement a cloud based HCM system, including responsibility for designing and delivering new functionality, solutions and supporting processes, ensuring compliance and business objectives are met and effectively collaborating with various stakeholders and effectively executing change management plans while delivering a world-class digital and positive employee experience.

Key Functions :

• Lead the technical aspects of HR Service Delivery track focusing on documentation management
• Oversee the design, development, and implementation of document management workflows within the new platform.
• Coordinate with HR, IT, and external vendors to ensure smooth data migration, systems integration, and ongoing support.
• Develop and implement project plans, timelines, and deliverables.
• Ensure compliance with data privacy laws and organizational policies during the transition process.
• Troubleshoot and resolve technical issues related to HR document management and service delivery.
• Provide technical expertise and recommendations for process improvements and system optimization.
• Conduct training for HR and IT teams on the new system and document management functionalities.
• Collaborate with cross-functional teams to align HR service delivery processes with overall business needs.
• Ensure timely and accurate documentation of project progress, risks, and resolutions.

Qualifications :

• Minimum of 3 to 5 years of relevant Information Technology experience.
• Experienced with Service Delivery Platforms (preferably UKG, Service Now, or other similar platforms)
• Experienced with IT Automation tools and concepts
• Fundamental knowledge of how various technologies are integrated utilizing APIs
• Proficient in systems integration, data mapping, and cloud-based document management solutions.
• Experience with automation tools for HR processes and document workflows.
• Strong problem solving and root cause analysis skills.
• Proficient in performing highly complex analysis.
• Proficient in training and guiding others in specific technologies
• Excellent oral and written communication skills.
• Skilled in communicating technical topics to non-technical audiences.
• Effective in creating and delivering presentations to staff and customers
• Excellent collaboration skills in working across IT teams and business segments.
• Able to multi-task and manage multiple priorities concurrently.
• Self-starter with strong organizational and time management skills.
• Proven ability to operate and effectively communicate while under pressure, as well as the ability to manage a diverse workload and work under time constraints with minimal supervision.
• Proficient in use of Microsoft Office365 tools such as Word, PowerPoint, Excel, OneNote, Teams and SharePoint.

Additional Desired Qualifications :

Individuals with any of the following experiences / knowledge, in addition to the requirements stated above, will be considered stronger candidates :

• Experience with UKG Case Manager, UKG Document Manager, or UKG Talk
• Experience working on medium-to-large-sized projects.
• Experience with electronic forms development in Service Delivery Platforms
20 hours ago