Customer Service Supervisor (Full Time) Madison, WI
Job Brief
Supervise the customer service team.
The Customer Service Supervisor's role is to generate "profitable growth through the sale and distribution of refreshing beverages, innovative customer-focused marketing programs and superior customer service" .
- The Customer Service Supervisor accomplishes this through oversight, management, coaching and training of the Customer Service positions whose primary duties include : a) prompt, courteous and accurate dispatching of customer equipment repair calls to the MEM Service Techs and related internal records processing of such calls;
- and b) answering incoming calls and determining appropriate action required to satisfy the needs of the Customer (both external and internal customers);
c) ensure and drive efficient service dispatch through proper IFS processes and tools; d) Provide coverage and support across the entire support department e) Manages WP and Wis-Pak shipping department team.
Through superior customer service, the Customer Service Supervisor and their team can help the Company achieve its vision to be the pre-eminent sales and distribution organization.
REQUIREMENTS
- Professional sales and customer service experience; Strong supervision, coaching and leadership skills. Knowledge of the beverage distribution business is important.
- 4 years of business or equivalent years of beverage industry experience. Will train right candidate with 2+ years Customer Service experience.
- Ability to provide exceptional customer service through problem resolution and strategic planning.
- Excellent communication and interpersonal skills. Must be persuasive and diplomatic.
- Ability to lead to problem solve with both internal and external customers.
- Understanding of service tools (internal program is IFS, but any service program is preferable)
- Knowledge of Microsoft Office products Excel and Outlook.
- Knowledge of basic shipping procedures (Fed-Ex or UPS).
- Personal qualities : Strong motivator and communicator who is willing to help, support and recognize staff for their contributions.
Creative, goal-oriented team player that is both internal and external customer-focused. Continuous improvement attitude.
Ability to create a comfortable yet performance-oriented environment during discussions with customers and employees.
Werespond to all applicants once a hiring decision has been made - please check your email regularly for communications from us.
Equal Opportunity Employer
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