Program Manager DPC Patient Engagement Center

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community.

No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Program Manager-DPC Patient Engagement Center

Summary

• In collaboration with Duke Primary Care Medical Director of the Access and Engagement Centers, provide administrative direction to Duke Primary Care clinic leadership in the identification, development and implementation of strategies designed to optimize patient access.
• Develop and provide routine reporting on access initiatives and priorities.
• Manage program administration to ensure DPC's ability to fulfill access improvement objectives.
• Responsible for ongoing assessment of Access Metrics including : lead times, template utilization, clinic specific room utilization, held and un -booked slots, etc.
• Reconcile provider schedules to identify potential gaps in clinical coverage.
• Prepare and present performance services data regularly to the DPC Medical Director and to regional and senior leadership, for all service lines / clinical sites specific to above metrics with
• recommendations for improvement Collaborate with data project manager to develop / oversee a Departmental dashboard for clinic utilization by DEP as well as by the Department as a whole.
• Maintain oversight, in coordination with the Medical Director, of all schedule change requests as well as schedule inquiry processes to assist in the identification of trends related to pr provider requests for changes;

make recommendations based upon identified trends which create opportunities to improve access to care.

Develop and implement, in coordination with the Medical Director, a timeline for monitoring upcoming schedule releasesi.

e. working towards a minimum of 6 month s to facilitate scheduling ease for returning patients, when applicable.

Coordinate efforts with access center leadershipto minimize no show rates in high volume no show clinics / as well as to create opportunities to improve the patient experience by assisting in addressing specific clinic barriers to access care.

Minimum Qualifications

Education

Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.

Experience

Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience, or any equivalent combination of relevant education and / or experience.

Degrees, Licensures, Certifications

N / A

Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.

To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions : Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and / or mental abilities.

Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

PDN-9d397dcc-5ea4-4491-9830-8f0d380f53f4