Position Summary :
The position of Restaurant Manager is responsible for ensuring the successful delivery of the Gibsons Restaurant Group’s philosophy, which is based upon four distinct core beliefs : Hospitality, Quality, Value and Family.
The manager for RL Restaurant represents the Ralph Lauren brand, and must always adhere to and enforce that style principle.
Essential Duties and Responsibilities :
Manager is responsible for ensuring lunch and dinner service is executed to our standards of service. Ensure service, food and beverage excels at all times.
Improves and maintains customer relationships. Floor presence during service is not an option.
- Opens and closes the restaurant ensuring appropriate housekeeping and presentation standards are adhered to following established procedures and checklists.
- Creates and establishes relationships with current locals and develops new locals daily. Participates in the community as a representative of the company.
- Is a positive and engaged reinforcement for staff and assists and guides them at all times.
- Recruiting, leading and developing people to execute the restaurant’s philosophy; fostering a positive, stable working environment for the employees;
and building sales and controlling costs to deliver optimum business results for the stakeholders.
- Responds to customer complaints and resolves them in a way that ensures the customer will return again quickly and ensures that every customer leaves happy.
- Maintains and promotes among staff and other managers a no-compromise attitude towards providing the highest possible level of Hospitality, Quality and Value to the customer.
- Executes plan, based on Spotter Reports and Guest Surveys , among other forms of customer input, to improve guests’ restaurant experience and increase their loyalty.
- Remains available via cell phone to respond to needs even when not on restaurant grounds.
- In coordination with the management team, recruits, retains, trains and develops an optimum number of staff who are enthusiastically dedicated to delivering the highest level of Hospitality, Quality and Value to the customer.
- Demonstrates and reinforces leadership behaviors necessary to gain employees’ loyalty, satisfaction and pride.
- Maintains safe and secure working conditions throughout all areas of the operation for the well-being of restaurant staff and the protection of restaurant assets.
- Writes, administers and directs the follow up on written performance reviews for all hourly staff.
- Maintains employees in the POS and timekeeping system.
- Complies with all policies and procedures, current federal, state and local standards, guidelines and regulations as directed by the General Manager.
- Takes action to ensure the standards of the Gibsons Restaurant Group are upheld and applied firmly and fairly and the DNA of the concept is preserved.
- Supports restaurant goals in all areas of operations to achieve the desired volume growth and optimum profits.
- May perform other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience :
Minimum of a high school diploma; Bachelor’s Degree or other four-year degree preferred. Three to five years’ experience in a restaurant environment with at least three years of management experience preferred.
Skills :
- Ability to communicate professionally verbally and in writing, with the public and with employees; ability to read and write English;
- ability to perform basic math skills including addition, multiplication, subtraction and percentages; ability to make sound business decisions;
- ability to analyze data and draw conclusions from the information at hand; ability to maintain composure and poise under pressure;
strong computer knowledge and ability to learn new software programs.
- Excellent communication and interpersonal skills
- Thorough, Organized, Detail-oriented and Professional
- Must be proficient with Open Table
- Experience with Aloha point of sales equipment
- Develop positive and engaging professional relationship with staff and customers
Requirements
- Supervisory knowledge in running a shift in a large restaurant and / or managing and servicing a large bar
- Above industry average knowledge of food, beverage and wine
- Current ServSafe and Basset certifications
- Open availability
Job Demands and Conditions Analysis
O Occasional, less than 1 time per week
F Frequent, from 1 / 3 to 2 / 3rds of the time
S Some, less than 1 / 3 of the time
C Consistent, more than 2 / 3rds of the time
Blank not required
PHYSICAL REQUIREMENTS
ENVIRONMENTAL
REQUIREMENTS
Sitting
Works alone
Standing
Works with others
Walking
Customers contact
Lifting
Shift work
Lifting 26-50 lbs
Extended day
Lifting Over 50 lbs
Cold
Carrying
Heat
Pushing
Temperature changes
Bending at waist
Twisting upper body
Humid
Climbing
Noise
Balancing
Confined area
Kneeling
High places
Crouching
Work outdoors
Crawling
Work indoors
Reaching
Mechanical hazards
Working with hands
Electrical hazards
Working with fingers
Explosive materials
Talking
Fumes
Hearing
Odors
Vision acuity - near
Dusts
Vision acuity - far
Mists
Depth perception
Gases
Field of vision
Poor ventilation
Color vision
Other
Driving
Other
EQUIPMENT OPERATION
HAZARDOUS SUBSTANCES
Driving cars / light trucks
Work with solvents
Driving heavy trucks / vans
Work with acids, corrosives
Using keyboard & mouse
Work with epoxies
Operating forklifts, stackers
Paint
Operating machine tools
Other
Operating power hand tools
Operating Torch