IT Support Analyst

We are AUTOKINITON

AUTOKINITON delivers operational excellence, high-quality execution, and customer service. We offer 100% vertical integration capabilities such as end-to-end engineering, manufacturing, and in-house logistics.

We’re proud of our Tier 1 supplier legacy for manufacturing propulsion-agnostic, structural automotive components, and assemblies around the globe.

To help us drive excellence, you’ll get to :

Provides technical assistance for users in the organization. Responds to inquiries, evaluates, and resolves issues relating to IT equipment and applications.

Responsible for technical support of hardware, operating systems, applications, and networks

Responsible for fielding incoming support requests to ensure courteous, timely, and effective resolution of customer issues and building rapport and eliciting problem details from customers.

Performs analysis, diagnosis, and resolution of complex technology issues, and recommends and implements corrective solutions and identifies continuous improvement opportunities.

Responsible for recording, tracking, and documenting requests, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Use independent judgment to determine which issues need to be escalated.

Provide on-site support for multiple locations.

Identify and learn appropriate software and hardware used and supported by the organization.

Reinforce SLAs to manage customer expectations.

This full-time salary-exempt role is a part of our IT team and reports to the IT Support Supervisor.

Required experience :

• Associate’s degree (information systems or computer science) or equivalent experience.
• Minimum of 1 year of professional experience in the IT field
• A+ Certification desired.
• High level of integrity required due to the sensitive nature of responsibilities.
• Strong understanding of the value of excellent customer service and service delivery.
• Excellent organizational, analytical, team building, and communication skills.
• Ability to work in a fast-paced environment.
• Ability to work well with others in a team environment.
• Proficient in Microsoft Windows and Office software.

Working conditions :

We’ll provide position-specific details including physical and focused efforts, working environment and conditions, and reasonable accommodations during the interview process.

Where you’ll be :

This position is located at our Madison, Mississippi facility and supports Madison and Meridian facility locations. offering many community events, resources, programs, and recreational opportunities for you and your family.

Community features :

A thriving downtown with world-class education and entertainment facilities

A rich history in arts and entertainment

Prime southeastern location with one-of-a-kind lakes and parks

Why you’ll enjoy working here :

Competitive Wages and Comprehensive Benefits : Medical, Dental, Vision, 401(k) with Company contribution match, and 14 paid holidays, including a bridge holiday in December.

Work-Life Balance : Many of our Associates have stayed with us for 25+ years! It takes a good work-life balance to make it that far.

We support your personal and professional priorities as they impact your well-being.

Growth Opportunities : Take your career to the next level through tuition reimbursement programs, on-the-job training, learning management systems, and advancement opportunities from within our organization.

Learning and Development : We empower all our Associates from entry-level to senior-level with the skills and knowledge necessary to succeed in their current roles and beyond at AUTOKINITON.

AUTOKINITON Promotes a dynamic and collaborative work environment for everyone.

AUTOKINITON is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

AUTOKINITON makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Required Skills

Required Experience