Description
This position may have potential work from home possibilities once trained- please apply to learn more
Job Description and Essential Functions
Job Title / Position : Patient Account Representative
Job Classification : Administrative / Professional Support
Date of Analysis : Date of Revision / Review : 5 / 3 / 2018, 08 / 2018
Brief Description of Job Responsibilities :
To work directly with patients who have outstanding balances with the Clinic and are unable to make payment in full on services not covered by their insurance company.
To make arrangements with patients on payment schedules within the guidelines of the Clinic's credit policy. Counsel patients on financial arrangements to the best of the abilities of the Clinic, as well as maintain satisfying personal relations with our patients.
Specialized Responsibilities :
This list may not include all of the duties assigned)
- Counsel patients on financial arrangements according to clinic collection policy.
- Set up payment arrangement plans by making patient phone calls.
- Work with patients with outstanding self-pay balances.
- Communicate with other departments of the Business Office regarding patient accounts.
- Able to work flexible working schedule.
- Other miscellaneous duties Performance Requirements :
- The ability to work with patients in a courteous and professional manner and always upholding our professional image in very difficult situations
- Positive attitude in dealing with people in adverse situations
- Ability to work in a fast paced environment
- Ability to work tactfully with patients, physicians, insurance companies, and co-workers.
- Excellent communication skills with the patients and fellow employees to maintain the quality of work needed for the department.
Education / Experience / Certifications :
- Collection experience preferred.
- Knowledge of credit policy and billing procedures.
- Computer knowledge preferred.
- Ability to communicate in Spanish preferred
- Prior medical experience helpful. Non-Essential Duties : Work is performed in an office environment. Involves frequent contact with staff and the public.
Work may be stressful at times. Typical Physical Demands :
- Typical Working Conditions :
- Other duties as assigned.
Requires sitting for long periods of time. Working in office environment. Some bending and stretching required. Working under stress and use of telephone required.
Manual dexterity required for use of calculator and computer keyboard. Vision must be correctable to 20 / 30 and hearing must be in normal range
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire.
Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit
Essential Functions / Physical Demands
Job Title / Position : Patient Account Representative
Job Classification : Administrative / Professional Support
Frequency of activity required to perform the job
Never
0% of work day)
Seldom
1-10% of work day)
Occasional
11-33% of work day)
Frequent
34-66% of work day)
As Required
Greater than 67% of work day)
Physical Requirements
Stand
Walk
Drive
Climb (Stairs / Ladders)
Bend (Neck)
Bend (Waist)
Squat
Kneel / Crawl
Twist / Turn (Neck)
Twist / Turn (Waist)
Lift / Carry 0-10 lbs.
Lift / Carry 11-25 lbs.
Lift / Carry 26-35 lbs.
Lift / Carry 36-50 lbs.
Lift / Carry 51-75 lbs.
Lift / Carry 76-100 lbs.
Lift / Carry >
100 lbs.
Push / Pull up to 10 lbs.
Push / Pull 11-25 lbs.
Push / Pull 26-35 lbs.
Push / Pull 36-50 lbs.
Push / Pull 51-75 lbs.
Push / Pull 76-100 lbs.
Push / Pull >
100 lbs.
Reach (Above shoulder level)
Reach (Below shoulder level)
Simple Grasping (Hands / Arms)
Fine Manipulation (Hands / Arms)
Gross Manipulation (Hands / Arms)
Vision Requirements
Color Discrimination
Near Vision (Correctable to Jaeger 2 or 20 / 30 binocular)
Distance Vision (Correctable to Snellen chart 20 / 30 binocular)
Hearing Requirements
Hears Whispers
Hears Whispers 3-8 feet
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