Senior Customer Support/Account Representative

Job Description

Job Description

Job Summary :

The Senior Customer Support / Account Representative is responsible for managing inbound service inquiries for Client's accounts, providing exceptional client service with precision and professionalism.

This role focuses on handling client inquiries about Cash Management products, Client's Online and Mobile app, as well as general account and financial questions.

Ideal candidates demonstrate a commitment to World-Class Service, a drive for career growth, and adaptability in a dynamic, team-focused financial service environment.

Key Responsibilities :

• Respond to incoming client inquiries by phone, delivering accurate and efficient support for account-related and financial questions.
• Provide assistance on Client's Cash Management products and services, including Online and Mobile app navigation.
• Consistently meet department performance metrics, ensuring high-quality service.
• Maintain professionalism and strong communication skills to uphold the company’s service standards.
• Adapt to a fast-paced, team-oriented work environment, adjusting to changes and handling multiple tasks effectively.

Required Qualifications :

• Demonstrated ability to work efficiently in a busy customer service environment, preferably within financial services.
• Strong multitasking skills and the capacity to adapt to changes quickly.
• Excellent verbal communication skills for client interaction and support.

Preferred Qualifications :

College degree or previous experience in a contact center environment.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT / Software, e-Learning / Training, Business Intelligence, and Cloud Solutions.

A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based / SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments.

Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia.

As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year.

Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.

further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national / ethnic region, disability, or any other basis.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT / Software, e-Learning / Training, Business Intelligence, and Cloud Solutions.

A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based / SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments.

Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia.

As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

r n r nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year.

Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.

further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national / ethnic region, disability, or any other basis.