A company is looking for an Associate Customer Support Specialist to provide technical support and product knowledge for fleet management software.
Key ResponsibilitiesServe as the primary point of contact for basic technical support and product-related inquiriesInvestigate and escalate complex software issues reported by customersIdentify opportunities to improve the customer support process and enhance documentationRequired QualificationsPrevious experience in a customer support or technical support role, preferably in the software industryIn-depth knowledge of fleet management software and related technologies is a plusProficiency in using customer support tools and software, including ticketing systems and CRM softwareStrong organizational skills and the ability to manage multiple tasks simultaneouslyFlexibility to work occasional evenings or weekends to accommodate customer needs
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