Front Desk Agent

Job Description

Job Description

About our Company

More than a group of hotels, The LINE is a creative community built around a sense of discovery an exploration of a building, a neighborhood, and a culture.

From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities.

LINE hotels are both reflective and responsive shaped by the communities they are part of while also contributing something new to those places.

LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

In the heart of New York City, The Ned NoMad embodies timeless elegance and modern luxury within the historical Johnston building at the bustling intersection of 28th and Broadway.

Expect experiences that transcend accommodation, becoming journeys through time and style. The building also houses Ned's Club NoMad New York, a private membership club with a global community of like-minded professionals seeking connection and inspiration in exclusive spaces.

Coming soon is Ned's Club Washington DC, offering even more opportunities for meaningful connections and enriching experiences.

That colorful hotel in the desert, The Saguaro is a good time. Its not that complicated. Theres plenty of sunshine, a buzzing pool scene and lots of local flavor.

Job Overview

We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

The person having this position must possess good communication skills, organizational skills, and have a thorough understanding of LINE policies, procedures and expectations.

Because of the fluctuating demands of the companys operation, it may be necessary that each employee perform a multitude of different functions;

therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you.

Accordingly, you may be expected to perform other tasks as needed or as directed.

Essential Functions & Responsibilities

• Greet every guest promptly with a smile and maintain eye contact
• Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
• Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
• Arrange for luggage to be delivered to guest rooms as needed
• Issue correct keys to the guest
• Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest
• Settle guest bills accurately
• Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
• Reconcile all transactions at the close of each shift
• Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff
• Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
• Understand all aspects of the Front Office in the hotels Property Management System
• Possess knowledge of all hotel services, facilities, outlet operating hours and amenities
• Understand all fire / safety procedures and provide necessary assistance to guests and employees in the event of an emergency
• Participate in scheduled departmental meetings and all other relevant meetings as requested

Core Competencies

• Strong communication skills
• Collaborative spirit
• Ethical Conduct
• Positive Attitude
• Eye for Detail
• Problem solving abilities

Knowledge, Requirements and Skills

• High School diploma or general education degree (GED)
• Three (3) years related experience in the hospitality or service industry preferred
• Computer proficiency
• Must be able to maintain confidentiality of information
• Must be able to work a flexible work schedule including evenings and weekends
• Able to handle a large volume of guest interactions in an efficient and courteous manner
• Proficient in Microsoft office, internet, and other hotel programs
• Works well under pressure, requires being a team player

Working Conditions / Environment

1. The noise level in the work environment is usually moderate

2. The person having this responsibility may have to lift up to 50lbs on an occasional basis

3. The person having this position may have to stand and / or walk, push, kneel, bend, balance, squat, reach and stretch for more than five (5) hours per day

4. The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery an exploration of a building, a neighborhood, and a culture.

From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities.

LINE hotels are both reflective and responsive shaped by the communities they are part of while also contributing something new to those places.

LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.